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Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.

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Title: Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.
Language: English
Authors: Burhans, Skip
Peer Reviewed: N
Page Count: 6
Publication Date: 1991
Document Type: Opinion Papers
Speeches/Meeting Papers
Descriptors: Academic Libraries, Communication Problems, Communication Strategies, Cultural Awareness, Foreign Students, Higher Education, Librarian Attitudes, Librarians, Library Instruction, Minority Groups, Socioeconomic Influences, Users (Information)
Geographic Terms: U.S.; Illinois
Abstract: International and minority students often pose additional challenges due to cultural, linguistic, or socio-economic differences with the mostly white, middle class, highly educated (and predominantly female) public service librarians with whom they come into contact. Such differences can range from minor speech/articulation problems to major comprehension failures. Knowledge of the likely areas where miscommunication may arise, such as language, culture, and socio-economics, would allow modification of the standard styles and techniques used, in order to increase the liklihood of a successful outcome for all parties. Listening carefully, speaking slowly and clearly, and being patient are a few ways to handle language problems. Awareness of the educational hierarchies and differences in library resources in other cultures can help librarians to assist international patrons. Finally, librarians can use bibliographic instruction courses to bring minority students up-to-date on library resources and procedures, and can make these students feel welcome in the library and the university by expanding their collection of books and journals that deal with minority issues or are written by minority authors. (PRA)
Notes: Paper presented at the Annual Meeting of the Central States Communication Association (Chicago, IL, April 11-14, 1991).
Journal Code: RIEJAN1992
Entry Date: 1992
Accession Number: ED335714
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
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  Data: Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.
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  Data: <searchLink fieldCode="AR" term="%22Burhans%2C+Skip%22">Burhans, Skip</searchLink>
– Name: PeerReviewed
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  Data: N
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  Data: 6
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  Label: Publication Date
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  Data: 1991
– Name: TypeDocument
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  Data: Opinion Papers<br />Speeches/Meeting Papers
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Academic+Libraries%22">Academic Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Communication+Problems%22">Communication Problems</searchLink><br /><searchLink fieldCode="DE" term="%22Communication+Strategies%22">Communication Strategies</searchLink><br /><searchLink fieldCode="DE" term="%22Cultural+Awareness%22">Cultural Awareness</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Students%22">Foreign Students</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Librarian+Attitudes%22">Librarian Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Instruction%22">Library Instruction</searchLink><br /><searchLink fieldCode="DE" term="%22Minority+Groups%22">Minority Groups</searchLink><br /><searchLink fieldCode="DE" term="%22Socioeconomic+Influences%22">Socioeconomic Influences</searchLink><br /><searchLink fieldCode="DE" term="%22Users+%28Information%29%22">Users (Information)</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22U%2ES%2E%3B+Illinois%22">U.S.; Illinois</searchLink>
– Name: Abstract
  Label: Abstract
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  Data: International and minority students often pose additional challenges due to cultural, linguistic, or socio-economic differences with the mostly white, middle class, highly educated (and predominantly female) public service librarians with whom they come into contact. Such differences can range from minor speech/articulation problems to major comprehension failures. Knowledge of the likely areas where miscommunication may arise, such as language, culture, and socio-economics, would allow modification of the standard styles and techniques used, in order to increase the liklihood of a successful outcome for all parties. Listening carefully, speaking slowly and clearly, and being patient are a few ways to handle language problems. Awareness of the educational hierarchies and differences in library resources in other cultures can help librarians to assist international patrons. Finally, librarians can use bibliographic instruction courses to bring minority students up-to-date on library resources and procedures, and can make these students feel welcome in the library and the university by expanding their collection of books and journals that deal with minority issues or are written by minority authors. (PRA)
– Name: Note
  Label: Notes
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  Data: Paper presented at the Annual Meeting of the Central States Communication Association (Chicago, IL, April 11-14, 1991).
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  Data: 1992
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    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 6
    Subjects:
      – SubjectFull: Academic Libraries
        Type: general
      – SubjectFull: Communication Problems
        Type: general
      – SubjectFull: Communication Strategies
        Type: general
      – SubjectFull: Cultural Awareness
        Type: general
      – SubjectFull: Foreign Students
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: Librarian Attitudes
        Type: general
      – SubjectFull: Librarians
        Type: general
      – SubjectFull: Library Instruction
        Type: general
      – SubjectFull: Minority Groups
        Type: general
      – SubjectFull: Socioeconomic Influences
        Type: general
      – SubjectFull: Users (Information)
        Type: general
      – SubjectFull: U.S.; Illinois
        Type: general
    Titles:
      – TitleFull: Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.
        Type: main
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          Name:
            NameFull: Burhans, Skip
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          Dates:
            – D: 01
              M: 04
              Type: published
              Y: 1991
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