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Online Catalog Instruction and User Satisfaction at a Medium-Sized Ohio Public Library.

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Bibliographic Details
Title: Online Catalog Instruction and User Satisfaction at a Medium-Sized Ohio Public Library.
Language: English
Authors: Fannin, Mary JoEllen
Peer Reviewed: N
Page Count: 36
Publication Date: 1993
Document Type: Dissertations/Theses - Masters Theses
Tests/Questionnaires
Descriptors: Information Literacy, Intermode Differences, Library Catalogs, Library Guides, Library Instruction, Library Services, Online Catalogs, Online Searching, Public Libraries, Questionnaires, Surveys, Teaching Methods, User Needs (Information), User Satisfaction (Information)
Abstract: This study suggests that it is important to study library users' reaction to and satisfaction with the instruction given to them for use of the online public access catalog (OPAC). The objective of this study was to discover the types of instruction that users at the Beavercreek Community Library (Ohio) feel are most useful in learning the OPAC. Survey methodology was employed that included questions on OPAC use; methods of instruction used to learn the OPAC; opinions about the helpfulness of the different types of instruction; what was seen as the best type of instruction; and level of satisfaction with instruction provided. It was found that most of the respondents learned from on-screen instruction, followed in percentage by printed instruction, trial and error, staff instruction, and help from other users; and also that first time users rated staff instruction more highly than frequent users. The questionnaire used in the study is included in the appendix. (Contains 21 references.) (JLB)
Entry Date: 1994
Accession Number: ED367335
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
  – Url: https://eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=ED367335
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AccessLevel: 3
PubType: Dissertation/ Thesis
PubTypeId: dissertation
PreciseRelevancyScore: 0
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  Data: Online Catalog Instruction and User Satisfaction at a Medium-Sized Ohio Public Library.
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Fannin%2C+Mary+JoEllen%22">Fannin, Mary JoEllen</searchLink>
– Name: PeerReviewed
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  Data: N
– Name: Pages
  Label: Page Count
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  Data: 36
– Name: DatePubCY
  Label: Publication Date
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  Data: 1993
– Name: TypeDocument
  Label: Document Type
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  Data: Dissertations/Theses - Masters Theses<br />Tests/Questionnaires
– Name: Subject
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  Data: <searchLink fieldCode="DE" term="%22Information+Literacy%22">Information Literacy</searchLink><br /><searchLink fieldCode="DE" term="%22Intermode+Differences%22">Intermode Differences</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Catalogs%22">Library Catalogs</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Guides%22">Library Guides</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Instruction%22">Library Instruction</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Services%22">Library Services</searchLink><br /><searchLink fieldCode="DE" term="%22Online+Catalogs%22">Online Catalogs</searchLink><br /><searchLink fieldCode="DE" term="%22Online+Searching%22">Online Searching</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Libraries%22">Public Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink><br /><searchLink fieldCode="DE" term="%22Surveys%22">Surveys</searchLink><br /><searchLink fieldCode="DE" term="%22Teaching+Methods%22">Teaching Methods</searchLink><br /><searchLink fieldCode="DE" term="%22User+Needs+%28Information%29%22">User Needs (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22User+Satisfaction+%28Information%29%22">User Satisfaction (Information)</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This study suggests that it is important to study library users' reaction to and satisfaction with the instruction given to them for use of the online public access catalog (OPAC). The objective of this study was to discover the types of instruction that users at the Beavercreek Community Library (Ohio) feel are most useful in learning the OPAC. Survey methodology was employed that included questions on OPAC use; methods of instruction used to learn the OPAC; opinions about the helpfulness of the different types of instruction; what was seen as the best type of instruction; and level of satisfaction with instruction provided. It was found that most of the respondents learned from on-screen instruction, followed in percentage by printed instruction, trial and error, staff instruction, and help from other users; and also that first time users rated staff instruction more highly than frequent users. The questionnaire used in the study is included in the appendix. (Contains 21 references.) (JLB)
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  Data: 1994
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  Data: ED367335
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 36
    Subjects:
      – SubjectFull: Information Literacy
        Type: general
      – SubjectFull: Intermode Differences
        Type: general
      – SubjectFull: Library Catalogs
        Type: general
      – SubjectFull: Library Guides
        Type: general
      – SubjectFull: Library Instruction
        Type: general
      – SubjectFull: Library Services
        Type: general
      – SubjectFull: Online Catalogs
        Type: general
      – SubjectFull: Online Searching
        Type: general
      – SubjectFull: Public Libraries
        Type: general
      – SubjectFull: Questionnaires
        Type: general
      – SubjectFull: Surveys
        Type: general
      – SubjectFull: Teaching Methods
        Type: general
      – SubjectFull: User Needs (Information)
        Type: general
      – SubjectFull: User Satisfaction (Information)
        Type: general
    Titles:
      – TitleFull: Online Catalog Instruction and User Satisfaction at a Medium-Sized Ohio Public Library.
        Type: main
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          Name:
            NameFull: Fannin, Mary JoEllen
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          Dates:
            – D: 01
              M: 09
              Type: published
              Y: 1993
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