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Paper and Process: How Youth Programs Manage Program Intake, Individual Service Strategy Development, and Case Files.

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Title: Paper and Process: How Youth Programs Manage Program Intake, Individual Service Strategy Development, and Case Files.
Language: English
Authors: Callahan, Jim, McLaughlin, Brenda
Availability: For full text: http://www.doleta.gov/youth_services/pdf/TEN4-01Iss.pdf.
Peer Reviewed: N
Page Count: 73
Publication Date: 2002
Sponsoring Agency: Employment and Training Administration (DOL), Washington, DC. Office of Youth Opportunities.
Intended Audience: Administrators; Practitioners
Document Type: Guides - Non-Classroom
Descriptors: Case Records, Case Studies, Caseworker Approach, Counseling Techniques, Data Collection, Delivery Systems, Demonstration Programs, Disadvantaged Youth, Education Work Relationship, Eligibility, Employment Services, Enrollment, Evaluation Methods, Field Interviews, Guidelines, Informal Assessment, Information Management, Interviews, Labor Force Development, Postsecondary Education, Program Guides, Program Implementation, Questionnaires, Records (Forms), Secondary Education, Student Evaluation, Vocational Education, Youth Employment, Youth Programs
Laws, Policies and Program Identifiers: Workforce Investment Act 1998
Abstract: This guide presents information and materials to help youth programs manage program intake, design an individual service strategy (ISS) as mandated in the Workforce Investment Act, and manage case files. The materials are based on information obtained from staff working in seven successful youth workforce investment programs in Maryland, Pennsylvania, Washington DC, and West Virginia. Section 1, which focuses on the intake process, discusses strategies for creating a user-friendly enrollment process (using customer checklists, staff tape recorders, and staggered intake sessions to streamline the enrollment process) and steps in designing an objective assessment process to review applicants' academic and occupational skills and identify their service needs. Section 2 presents guidelines for developing an ISS approach that identifies each applicant's employment goal, appropriate achievement objectives, and appropriate services to achieve those objectives. Specific guidelines for two approaches to the ISS process the compliance approach and the integrated case management approach--are outlined. Section 3 explains how to integrate paper and electronic files, organize case files, and ensure that files are accurate. The following items are appended: (1) program summaries; (2) sample forms and procedures from actual successful youth workforce development programs; and (3)descriptions of tools for assessing life skills, basic skills, occupational skills, and interests and aptitudes. (MN)
Entry Date: 2003
Accession Number: ED473184
Database: ERIC
FullText Text:
  Availability: 0
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  Data: Paper and Process: How Youth Programs Manage Program Intake, Individual Service Strategy Development, and Case Files.
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  Data: <searchLink fieldCode="AR" term="%22Callahan%2C+Jim%22">Callahan, Jim</searchLink><br /><searchLink fieldCode="AR" term="%22McLaughlin%2C+Brenda%22">McLaughlin, Brenda</searchLink>
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  Data: For full text: http://www.doleta.gov/youth_services/pdf/TEN4-01Iss.pdf.
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  Data: N
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  Data: 73
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  Label: Publication Date
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  Data: 2002
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  Label: Sponsoring Agency
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  Data: Employment and Training Administration (DOL), Washington, DC. Office of Youth Opportunities.
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  Data: Administrators; Practitioners
– Name: TypeDocument
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  Data: Guides - Non-Classroom
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  Data: <searchLink fieldCode="DE" term="%22Case+Records%22">Case Records</searchLink><br /><searchLink fieldCode="DE" term="%22Case+Studies%22">Case Studies</searchLink><br /><searchLink fieldCode="DE" term="%22Caseworker+Approach%22">Caseworker Approach</searchLink><br /><searchLink fieldCode="DE" term="%22Counseling+Techniques%22">Counseling Techniques</searchLink><br /><searchLink fieldCode="DE" term="%22Data+Collection%22">Data Collection</searchLink><br /><searchLink fieldCode="DE" term="%22Delivery+Systems%22">Delivery Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Demonstration+Programs%22">Demonstration Programs</searchLink><br /><searchLink fieldCode="DE" term="%22Disadvantaged+Youth%22">Disadvantaged Youth</searchLink><br /><searchLink fieldCode="DE" term="%22Education+Work+Relationship%22">Education Work Relationship</searchLink><br /><searchLink fieldCode="DE" term="%22Eligibility%22">Eligibility</searchLink><br /><searchLink fieldCode="DE" term="%22Employment+Services%22">Employment Services</searchLink><br /><searchLink fieldCode="DE" term="%22Enrollment%22">Enrollment</searchLink><br /><searchLink fieldCode="DE" term="%22Evaluation+Methods%22">Evaluation Methods</searchLink><br /><searchLink fieldCode="DE" term="%22Field+Interviews%22">Field Interviews</searchLink><br /><searchLink fieldCode="DE" term="%22Guidelines%22">Guidelines</searchLink><br /><searchLink fieldCode="DE" term="%22Informal+Assessment%22">Informal Assessment</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Management%22">Information Management</searchLink><br /><searchLink fieldCode="DE" term="%22Interviews%22">Interviews</searchLink><br /><searchLink fieldCode="DE" term="%22Labor+Force+Development%22">Labor Force Development</searchLink><br /><searchLink fieldCode="DE" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Guides%22">Program Guides</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Implementation%22">Program Implementation</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink><br /><searchLink fieldCode="DE" term="%22Records+%28Forms%29%22">Records (Forms)</searchLink><br /><searchLink fieldCode="DE" term="%22Secondary+Education%22">Secondary Education</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Evaluation%22">Student Evaluation</searchLink><br /><searchLink fieldCode="DE" term="%22Vocational+Education%22">Vocational Education</searchLink><br /><searchLink fieldCode="DE" term="%22Youth+Employment%22">Youth Employment</searchLink><br /><searchLink fieldCode="DE" term="%22Youth+Programs%22">Youth Programs</searchLink>
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  Label: Laws, Policies and Program Identifiers
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  Data: <searchLink fieldCode="SU" term="%22Workforce+Investment+Act+1998%22">Workforce Investment Act 1998</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This guide presents information and materials to help youth programs manage program intake, design an individual service strategy (ISS) as mandated in the Workforce Investment Act, and manage case files. The materials are based on information obtained from staff working in seven successful youth workforce investment programs in Maryland, Pennsylvania, Washington DC, and West Virginia. Section 1, which focuses on the intake process, discusses strategies for creating a user-friendly enrollment process (using customer checklists, staff tape recorders, and staggered intake sessions to streamline the enrollment process) and steps in designing an objective assessment process to review applicants' academic and occupational skills and identify their service needs. Section 2 presents guidelines for developing an ISS approach that identifies each applicant's employment goal, appropriate achievement objectives, and appropriate services to achieve those objectives. Specific guidelines for two approaches to the ISS process the compliance approach and the integrated case management approach--are outlined. Section 3 explains how to integrate paper and electronic files, organize case files, and ensure that files are accurate. The following items are appended: (1) program summaries; (2) sample forms and procedures from actual successful youth workforce development programs; and (3)descriptions of tools for assessing life skills, basic skills, occupational skills, and interests and aptitudes. (MN)
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  Data: 2003
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  Data: ED473184
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 73
    Subjects:
      – SubjectFull: Case Records
        Type: general
      – SubjectFull: Case Studies
        Type: general
      – SubjectFull: Caseworker Approach
        Type: general
      – SubjectFull: Counseling Techniques
        Type: general
      – SubjectFull: Data Collection
        Type: general
      – SubjectFull: Delivery Systems
        Type: general
      – SubjectFull: Demonstration Programs
        Type: general
      – SubjectFull: Disadvantaged Youth
        Type: general
      – SubjectFull: Education Work Relationship
        Type: general
      – SubjectFull: Eligibility
        Type: general
      – SubjectFull: Employment Services
        Type: general
      – SubjectFull: Enrollment
        Type: general
      – SubjectFull: Evaluation Methods
        Type: general
      – SubjectFull: Field Interviews
        Type: general
      – SubjectFull: Guidelines
        Type: general
      – SubjectFull: Informal Assessment
        Type: general
      – SubjectFull: Information Management
        Type: general
      – SubjectFull: Interviews
        Type: general
      – SubjectFull: Labor Force Development
        Type: general
      – SubjectFull: Postsecondary Education
        Type: general
      – SubjectFull: Program Guides
        Type: general
      – SubjectFull: Program Implementation
        Type: general
      – SubjectFull: Questionnaires
        Type: general
      – SubjectFull: Records (Forms)
        Type: general
      – SubjectFull: Secondary Education
        Type: general
      – SubjectFull: Student Evaluation
        Type: general
      – SubjectFull: Vocational Education
        Type: general
      – SubjectFull: Youth Employment
        Type: general
      – SubjectFull: Youth Programs
        Type: general
      – SubjectFull: Workforce Investment Act 1998
        Type: general
    Titles:
      – TitleFull: Paper and Process: How Youth Programs Manage Program Intake, Individual Service Strategy Development, and Case Files.
        Type: main
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            NameFull: Callahan, Jim
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            NameFull: McLaughlin, Brenda
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              M: 01
              Type: published
              Y: 2002
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