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Design Principles for Financial Aid Offers: A User-Centered Approach

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Title: Design Principles for Financial Aid Offers: A User-Centered Approach
Language: English
Authors: Fishman, Rachel, Nguyen, Sophie, New America
Source: New America. 2021.
Availability: New America. 740 15th Street NW Suite 900, Washington, DC 20005. Tel: 202-986-2700; Fax: 202-986-3696; Web site: https://www.newamerica.org
Peer Reviewed: N
Page Count: 55
Publication Date: 2021
Sponsoring Agency: Kresge Foundation
Lumina Foundation
Bill and Melinda Gates Foundation
Document Type: Reports - Evaluative
Education Level: Higher Education
Postsecondary Education
Descriptors: Student Costs, Student Financial Aid, Letters (Correspondence), Access to Information, Paying for College, Design Requirements, Usability, Evaluation Criteria, Educational Policy
Abstract: In 2018, New America partnered with uAspire, a nonprofit focused on college access and affordability, to review thousands of financial aid offers from over 500 colleges and universities. The resulting report, "Decoding the Cost of College: The Case for Transparent Financial Aid Award Letters," recommended several minimum bars financial aid offers must pass including listing price, separating loans from grants, and standardizing terms and formatting. But those recommendations were just a start. This report reviews findings from the "Decoding the Cost of College" report, presents each stage of our efforts to redesign financial aid offers, and discusses our recommendations for design principles. We offer an example of how financial aid offers should be structured, and the role of policy in improving financial aid offers. [For "Decoding the Cost of College: The Case for Transparent Financial Aid Award Letters," see ED612526.]
Abstractor: As Provided
Entry Date: 2021
Accession Number: ED612529
Database: ERIC
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  Data: In 2018, New America partnered with uAspire, a nonprofit focused on college access and affordability, to review thousands of financial aid offers from over 500 colleges and universities. The resulting report, "Decoding the Cost of College: The Case for Transparent Financial Aid Award Letters," recommended several minimum bars financial aid offers must pass including listing price, separating loans from grants, and standardizing terms and formatting. But those recommendations were just a start. This report reviews findings from the "Decoding the Cost of College" report, presents each stage of our efforts to redesign financial aid offers, and discusses our recommendations for design principles. We offer an example of how financial aid offers should be structured, and the role of policy in improving financial aid offers. [For "Decoding the Cost of College: The Case for Transparent Financial Aid Award Letters," see ED612526.]
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