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Pareto Analysis on the Academic Service as an Effort to Improve Total Quality Management at Higher Education

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Title: Pareto Analysis on the Academic Service as an Effort to Improve Total Quality Management at Higher Education
Language: English
Authors: Ayu Safitri, Heriani Dhia (ORCID 0000-0001-9283-0404), Supriyanto, Achmad (ORCID 0000-0002-6230-3213)
Source: International Society for Technology, Education, and Science. 2022.
Availability: International Society for Technology, Education, and Science. 944 Maysey Drive, San Antonio, TX 78227. Tel: 515-294-1075; Fax: 515-294-1003; email: istesoffice@gmail.com; Web site: http://www.istes.org
Peer Reviewed: Y
Page Count: 12
Publication Date: 2022
Document Type: Speeches/Meeting Papers
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Total Quality Management, Higher Education, Educational Quality, Student Attitudes, Educational Improvement, Expectation, College Administration, Visual Aids, Academic Support Services, Foreign Countries, Likert Scales, Computer Software, Social Media, Alumni, College Students
Geographic Terms: Indonesia
Abstract: The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and professional management. Therefore, service provided to the students must be improved in terms of its quality. This study used descriptive quantitative method to find out which aspect(s) of higher education academic service that most likely needs an improvement. Although numerous studies on students' satisfaction with academic service have been conducted, a study involving the Pareto analysis method has not been clear yet. Based on the results of the study, the academic service quality that is highly expected from higher education is a domain related to information on service procedures, information on service requirements, and the responsiveness of service officers in responding to complaints. [For the full proceedings, see ED630948.]
Abstractor: As Provided
Entry Date: 2023
Accession Number: ED631001
Database: ERIC
FullText Text:
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  Data: Pareto Analysis on the Academic Service as an Effort to Improve Total Quality Management at Higher Education
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  Data: <searchLink fieldCode="AR" term="%22Ayu+Safitri%2C+Heriani+Dhia%22">Ayu Safitri, Heriani Dhia</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-9283-0404">0000-0001-9283-0404</externalLink>)<br /><searchLink fieldCode="AR" term="%22Supriyanto%2C+Achmad%22">Supriyanto, Achmad</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-6230-3213">0000-0002-6230-3213</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22International+Society+for+Technology%2C+Education%2C+and+Science%22"><i>International Society for Technology, Education, and Science</i></searchLink>. 2022.
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  Data: International Society for Technology, Education, and Science. 944 Maysey Drive, San Antonio, TX 78227. Tel: 515-294-1075; Fax: 515-294-1003; email: istesoffice@gmail.com; Web site: http://www.istes.org
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  Data: 12
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  Data: Speeches/Meeting Papers<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Total+Quality+Management%22">Total Quality Management</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Quality%22">Educational Quality</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Improvement%22">Educational Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Expectation%22">Expectation</searchLink><br /><searchLink fieldCode="DE" term="%22College+Administration%22">College Administration</searchLink><br /><searchLink fieldCode="DE" term="%22Visual+Aids%22">Visual Aids</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+Support+Services%22">Academic Support Services</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Likert+Scales%22">Likert Scales</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+Software%22">Computer Software</searchLink><br /><searchLink fieldCode="DE" term="%22Social+Media%22">Social Media</searchLink><br /><searchLink fieldCode="DE" term="%22Alumni%22">Alumni</searchLink><br /><searchLink fieldCode="DE" term="%22College+Students%22">College Students</searchLink>
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  Label: Geographic Terms
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  Data: <searchLink fieldCode="DE" term="%22Indonesia%22">Indonesia</searchLink>
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  Label: Abstract
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  Data: The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and professional management. Therefore, service provided to the students must be improved in terms of its quality. This study used descriptive quantitative method to find out which aspect(s) of higher education academic service that most likely needs an improvement. Although numerous studies on students' satisfaction with academic service have been conducted, a study involving the Pareto analysis method has not been clear yet. Based on the results of the study, the academic service quality that is highly expected from higher education is a domain related to information on service procedures, information on service requirements, and the responsiveness of service officers in responding to complaints. [For the full proceedings, see ED630948.]
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    Languages:
      – Text: English
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      Pagination:
        PageCount: 12
    Subjects:
      – SubjectFull: Total Quality Management
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: Educational Quality
        Type: general
      – SubjectFull: Student Attitudes
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      – SubjectFull: Educational Improvement
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      – SubjectFull: Expectation
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      – SubjectFull: College Administration
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      – SubjectFull: Visual Aids
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      – SubjectFull: Academic Support Services
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Likert Scales
        Type: general
      – SubjectFull: Computer Software
        Type: general
      – SubjectFull: Social Media
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      – SubjectFull: Alumni
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      – SubjectFull: College Students
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      – SubjectFull: Indonesia
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      – TitleFull: Pareto Analysis on the Academic Service as an Effort to Improve Total Quality Management at Higher Education
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            NameFull: Supriyanto, Achmad
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              Y: 2022
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