APA (7th ed.) Citation

Chahal, H., & Devi, P. (2013). Identifying Satisfied/Dissatisfied Service Encounters in Higher Education. Quality Assurance in Education: An International Perspective, 21(2), 211. https://doi.org/10.1108/09684881311310728

Chicago Style (17th ed.) Citation

Chahal, Hardeep, and Pinkey Devi. "Identifying Satisfied/Dissatisfied Service Encounters in Higher Education." Quality Assurance in Education: An International Perspective 21, no. 2 (2013): 211. https://doi.org/10.1108/09684881311310728.

MLA (9th ed.) Citation

Chahal, Hardeep, and Pinkey Devi. "Identifying Satisfied/Dissatisfied Service Encounters in Higher Education." Quality Assurance in Education: An International Perspective, vol. 21, no. 2, 2013, p. 211, https://doi.org/10.1108/09684881311310728.