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Promoting Communication Skills for Information Systems Students in Australian and Portuguese Higher Education: Action Research Study

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Title: Promoting Communication Skills for Information Systems Students in Australian and Portuguese Higher Education: Action Research Study
Language: English
Authors: Isaias, Pedro, Issa, Tomayess
Source: Education and Information Technologies. Dec 2014 19(4):841-861.
Availability: Springer. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: service-ny@springer.com; Web site: http://www.springerlink.com
Peer Reviewed: Y
Page Count: 21
Publication Date: 2014
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Communication Skills, Information Systems, Higher Education, Action Research, Learning Processes, Units of Study, Information Science Education, Feedback (Response), Graduate Students, Student Journals, Discourse Communities, Exit Examinations, Skill Development, Program Development, Teaching Methods, Educational Practices, Qualitative Research, Statistical Analysis, Foreign Countries
Geographic Terms: Australia, Portugal
DOI: 10.1007/s10639-013-9257-9
ISSN: 1360-2357
Abstract: This paper aims to examine the value of communication skills learning process through various assessments in Information Systems (IS) postgraduate units in Australia and Portugal. Currently, communication skills are indispensable to students in expanding their social networks and their knowledge at university and in the future workplace, since businesses expect their employees to have strong communication and presentation skills. This paper provides empirical evidence based on the anonymous quantitative and qualitative data collected during 2 years from 126 postgraduate students, which were collected via formal and informal feedback. Various assessment methods were used in Information Systems units to promote and develop the communication skills; these assessments are: reflective journal, business plan and prototype, discussion forum, presentation, and final examination. A Communication skills model (CSM) was developed based on Action research principles to promote the assessments which will assist IS students to enhance their communication skills. The research outcomes indicated that integrating communication skills in the assessments will allow students to promote their communication skills and boost their self-esteem skills. Furthermore, this paper added a new theoretical and practical contribution to higher-education teaching and learning literature, especially the action research for teachers to promote and develop communication skills among students. Finally, integrating these skills in the units should meet the objectives and aims of the units, Master's degrees, universities, and businesses' needs, and satisfy our student's needs.
Abstractor: As Provided
Number of References: 50
Entry Date: 2015
Accession Number: EJ1053032
Database: ERIC
FullText Text:
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  Data: Promoting Communication Skills for Information Systems Students in Australian and Portuguese Higher Education: Action Research Study
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  Data: <searchLink fieldCode="AR" term="%22Isaias%2C+Pedro%22">Isaias, Pedro</searchLink><br /><searchLink fieldCode="AR" term="%22Issa%2C+Tomayess%22">Issa, Tomayess</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Education+and+Information+Technologies%22"><i>Education and Information Technologies</i></searchLink>. Dec 2014 19(4):841-861.
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  Data: Springer. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: service-ny@springer.com; Web site: http://www.springerlink.com
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  Data: Y
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  Data: 21
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  Data: 2014
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Communication+Skills%22">Communication Skills</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Systems%22">Information Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Action+Research%22">Action Research</searchLink><br /><searchLink fieldCode="DE" term="%22Learning+Processes%22">Learning Processes</searchLink><br /><searchLink fieldCode="DE" term="%22Units+of+Study%22">Units of Study</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Science+Education%22">Information Science Education</searchLink><br /><searchLink fieldCode="DE" term="%22Feedback+%28Response%29%22">Feedback (Response)</searchLink><br /><searchLink fieldCode="DE" term="%22Graduate+Students%22">Graduate Students</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Journals%22">Student Journals</searchLink><br /><searchLink fieldCode="DE" term="%22Discourse+Communities%22">Discourse Communities</searchLink><br /><searchLink fieldCode="DE" term="%22Exit+Examinations%22">Exit Examinations</searchLink><br /><searchLink fieldCode="DE" term="%22Skill+Development%22">Skill Development</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Development%22">Program Development</searchLink><br /><searchLink fieldCode="DE" term="%22Teaching+Methods%22">Teaching Methods</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Practices%22">Educational Practices</searchLink><br /><searchLink fieldCode="DE" term="%22Qualitative+Research%22">Qualitative Research</searchLink><br /><searchLink fieldCode="DE" term="%22Statistical+Analysis%22">Statistical Analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Australia%22">Australia</searchLink><br /><searchLink fieldCode="DE" term="%22Portugal%22">Portugal</searchLink>
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  Data: 10.1007/s10639-013-9257-9
– Name: ISSN
  Label: ISSN
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  Data: 1360-2357
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This paper aims to examine the value of communication skills learning process through various assessments in Information Systems (IS) postgraduate units in Australia and Portugal. Currently, communication skills are indispensable to students in expanding their social networks and their knowledge at university and in the future workplace, since businesses expect their employees to have strong communication and presentation skills. This paper provides empirical evidence based on the anonymous quantitative and qualitative data collected during 2 years from 126 postgraduate students, which were collected via formal and informal feedback. Various assessment methods were used in Information Systems units to promote and develop the communication skills; these assessments are: reflective journal, business plan and prototype, discussion forum, presentation, and final examination. A Communication skills model (CSM) was developed based on Action research principles to promote the assessments which will assist IS students to enhance their communication skills. The research outcomes indicated that integrating communication skills in the assessments will allow students to promote their communication skills and boost their self-esteem skills. Furthermore, this paper added a new theoretical and practical contribution to higher-education teaching and learning literature, especially the action research for teachers to promote and develop communication skills among students. Finally, integrating these skills in the units should meet the objectives and aims of the units, Master's degrees, universities, and businesses' needs, and satisfy our student's needs.
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  Label: Abstractor
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  Data: 2015
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  Data: EJ1053032
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        Value: 10.1007/s10639-013-9257-9
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      – Text: English
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      – SubjectFull: Communication Skills
        Type: general
      – SubjectFull: Information Systems
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: Action Research
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      – SubjectFull: Learning Processes
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      – SubjectFull: Information Science Education
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      – SubjectFull: Feedback (Response)
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      – SubjectFull: Graduate Students
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      – SubjectFull: Student Journals
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      – SubjectFull: Exit Examinations
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      – SubjectFull: Skill Development
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      – SubjectFull: Program Development
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      – SubjectFull: Teaching Methods
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      – SubjectFull: Educational Practices
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      – SubjectFull: Australia
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      – SubjectFull: Portugal
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      – TitleFull: Promoting Communication Skills for Information Systems Students in Australian and Portuguese Higher Education: Action Research Study
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