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Student Satisfaction with Online Learning: Is It a Psychological Contract?

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Title: Student Satisfaction with Online Learning: Is It a Psychological Contract?
Language: English
Authors: Dziuban, Charles, Moskal, Patsy, Thompson, Jessica, Kramer, Lauren, DeCantis, Genevieve, Hermsdorfer, Andrea
Source: Online Learning. Mar 2015 19(2).
Availability: Online Learning Consortium, Inc. P.O. Box 1238, Newburyport, MA 01950. Tel: 888-898-6209; Fax: 888-898-6209; e-mail: olj@onlinelearning-c.org; Web site: http://onlinelearningconsortium.org/publications/olj_main
Peer Reviewed: Y
Page Count: 15
Publication Date: 2015
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Student Attitudes, Online Courses, Scores, Learning Experience, Learner Engagement, Correlation, Evaluation Methods, Factor Analysis, Longitudinal Studies, Online Surveys, Reliability, Sampling, Statistical Analysis, College Students
Geographic Terms: Florida
ISSN: 1939-5256
Abstract: The authors explore the possible relationship between student satisfaction with online learning and the theory of psychological contracts. The study incorporates latent trait models using the image analysis procedure and computation of Anderson and Rubin factors scores with contrasts for students who are satisfied, ambivalent, or dissatisfied with their online learning experiences. The findings identify three underlying satisfaction components: engaged learning, agency, and assessment. The factor score comparisons indicate that students in the general satisfaction categories characterize important differences in engaged learning and agency, but not assessment. These results lead the authors to hypothesize that predetermined, but unspecified expectations (i.e., psychological contracts) for online courses by both students and faculty members are important advance organizers for clarifying student satisfaction.
Abstractor: As Provided
Number of References: 72
Entry Date: 2015
Accession Number: EJ1062943
Database: ERIC
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  Data: Student Satisfaction with Online Learning: Is It a Psychological Contract?
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  Data: <searchLink fieldCode="AR" term="%22Dziuban%2C+Charles%22">Dziuban, Charles</searchLink><br /><searchLink fieldCode="AR" term="%22Moskal%2C+Patsy%22">Moskal, Patsy</searchLink><br /><searchLink fieldCode="AR" term="%22Thompson%2C+Jessica%22">Thompson, Jessica</searchLink><br /><searchLink fieldCode="AR" term="%22Kramer%2C+Lauren%22">Kramer, Lauren</searchLink><br /><searchLink fieldCode="AR" term="%22DeCantis%2C+Genevieve%22">DeCantis, Genevieve</searchLink><br /><searchLink fieldCode="AR" term="%22Hermsdorfer%2C+Andrea%22">Hermsdorfer, Andrea</searchLink>
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  Data: Online Learning Consortium, Inc. P.O. Box 1238, Newburyport, MA 01950. Tel: 888-898-6209; Fax: 888-898-6209; e-mail: olj@onlinelearning-c.org; Web site: http://onlinelearningconsortium.org/publications/olj_main
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  Data: <searchLink fieldCode="DE" term="%22Florida%22">Florida</searchLink>
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  Label: Abstract
  Group: Ab
  Data: The authors explore the possible relationship between student satisfaction with online learning and the theory of psychological contracts. The study incorporates latent trait models using the image analysis procedure and computation of Anderson and Rubin factors scores with contrasts for students who are satisfied, ambivalent, or dissatisfied with their online learning experiences. The findings identify three underlying satisfaction components: engaged learning, agency, and assessment. The factor score comparisons indicate that students in the general satisfaction categories characterize important differences in engaged learning and agency, but not assessment. These results lead the authors to hypothesize that predetermined, but unspecified expectations (i.e., psychological contracts) for online courses by both students and faculty members are important advance organizers for clarifying student satisfaction.
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      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 15
    Subjects:
      – SubjectFull: Student Attitudes
        Type: general
      – SubjectFull: Online Courses
        Type: general
      – SubjectFull: Scores
        Type: general
      – SubjectFull: Learning Experience
        Type: general
      – SubjectFull: Learner Engagement
        Type: general
      – SubjectFull: Correlation
        Type: general
      – SubjectFull: Evaluation Methods
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      – SubjectFull: Factor Analysis
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      – SubjectFull: Longitudinal Studies
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      – SubjectFull: Online Surveys
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      – SubjectFull: Reliability
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      – SubjectFull: Sampling
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      – SubjectFull: Statistical Analysis
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      – SubjectFull: College Students
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      – SubjectFull: Florida
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      – TitleFull: Student Satisfaction with Online Learning: Is It a Psychological Contract?
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