View in EDS PDF Full Text

Exploring Effective Information Use in an Insurance Workplace

Saved in:
Bibliographic Details
Title: Exploring Effective Information Use in an Insurance Workplace
Language: English
Authors: Inskip, Charles (ORCID 0000-0002-4518-8794), Donaldson, Sophia
Source: Journal of Information Literacy. Jun 2021 15(2):45-77.
Availability: CILIP Information Literacy Group. 7 Ridgmount Street, Bloomsbury, London WC1E 7AE, United Kingdom. e-mail: jinfolit@gmail.com; Web site: https://ojs.lboro.ac.uk/JIL/index
Peer Reviewed: Y
Page Count: 34
Publication Date: 2021
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Information Literacy, Workplace Literacy, Insurance, Insurance Occupations, Financial Services, Employment Potential, College Graduates, Information Utilization, Student Attitudes, Foreign Countries, Professional Development, Information Seeking, Best Practices, Evidence Based Practice, Interpersonal Relationship
Geographic Terms: United Kingdom (London)
ISSN: 1750-5968
Abstract: As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities.
Abstractor: As Provided
Entry Date: 2021
Accession Number: EJ1300579
Database: ERIC
FullText Links:
  – Type: pdflink
    Url: https://content.ebscohost.com/cds/retrieve?content=AQICAHj0k_4E0hTGH8RJwT4gCJyBsGNe_WN95AvKlDbXJGqwxwHyiPAIQxdV-Syra-sL_TSXAAAA4zCB4AYJKoZIhvcNAQcGoIHSMIHPAgEAMIHJBgkqhkiG9w0BBwEwHgYJYIZIAWUDBAEuMBEEDJhR4nnx_QNDkGu1lgIBEICBmyGDiVkf7VfywSnlRaACGT-Qc4NNnz-tGumeGhmU2BfJeuRCwhuX0LfOHz-5lX8rEgCN5rZutCCqCRAcs56RrEpzzt6Eqa2-8EbhZdZ35r9l5cVUVoXKmhsSAWJ2a0kH2ynbxxfSbNn9bnwhYTLbpbPayt54lElpxtSHf1IAd_8NrxEaWCncvy0wBrL-D3LxZAGIPiFWQH0s6d9S
Text:
  Availability: 0
CustomLinks:
  – Url: https://eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=EJ1300579
    Name: ERIC Full Text
    Category: fullText
    Text: Full Text from ERIC
Header DbId: eric
DbLabel: ERIC
An: EJ1300579
AccessLevel: 3
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Exploring Effective Information Use in an Insurance Workplace
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Inskip%2C+Charles%22">Inskip, Charles</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-4518-8794">0000-0002-4518-8794</externalLink>)<br /><searchLink fieldCode="AR" term="%22Donaldson%2C+Sophia%22">Donaldson, Sophia</searchLink>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="SO" term="%22Journal+of+Information+Literacy%22"><i>Journal of Information Literacy</i></searchLink>. Jun 2021 15(2):45-77.
– Name: Avail
  Label: Availability
  Group: Avail
  Data: CILIP Information Literacy Group. 7 Ridgmount Street, Bloomsbury, London WC1E 7AE, United Kingdom. e-mail: jinfolit@gmail.com; Web site: https://ojs.lboro.ac.uk/JIL/index
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 34
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 2021
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Journal Articles<br />Reports - Research
– Name: Audience
  Label: Education Level
  Group: Audnce
  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Information+Literacy%22">Information Literacy</searchLink><br /><searchLink fieldCode="DE" term="%22Workplace+Literacy%22">Workplace Literacy</searchLink><br /><searchLink fieldCode="DE" term="%22Insurance%22">Insurance</searchLink><br /><searchLink fieldCode="DE" term="%22Insurance+Occupations%22">Insurance Occupations</searchLink><br /><searchLink fieldCode="DE" term="%22Financial+Services%22">Financial Services</searchLink><br /><searchLink fieldCode="DE" term="%22Employment+Potential%22">Employment Potential</searchLink><br /><searchLink fieldCode="DE" term="%22College+Graduates%22">College Graduates</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Utilization%22">Information Utilization</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Professional+Development%22">Professional Development</searchLink><br /><searchLink fieldCode="DE" term="%22Information+Seeking%22">Information Seeking</searchLink><br /><searchLink fieldCode="DE" term="%22Best+Practices%22">Best Practices</searchLink><br /><searchLink fieldCode="DE" term="%22Evidence+Based+Practice%22">Evidence Based Practice</searchLink><br /><searchLink fieldCode="DE" term="%22Interpersonal+Relationship%22">Interpersonal Relationship</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22United+Kingdom+%28London%29%22">United Kingdom (London)</searchLink>
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 1750-5968
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities.
– Name: AbstractInfo
  Label: Abstractor
  Group: Ab
  Data: As Provided
– Name: DateEntry
  Label: Entry Date
  Group: Date
  Data: 2021
– Name: AN
  Label: Accession Number
  Group: ID
  Data: EJ1300579
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1300579
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 34
        StartPage: 45
    Subjects:
      – SubjectFull: Information Literacy
        Type: general
      – SubjectFull: Workplace Literacy
        Type: general
      – SubjectFull: Insurance
        Type: general
      – SubjectFull: Insurance Occupations
        Type: general
      – SubjectFull: Financial Services
        Type: general
      – SubjectFull: Employment Potential
        Type: general
      – SubjectFull: College Graduates
        Type: general
      – SubjectFull: Information Utilization
        Type: general
      – SubjectFull: Student Attitudes
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Professional Development
        Type: general
      – SubjectFull: Information Seeking
        Type: general
      – SubjectFull: Best Practices
        Type: general
      – SubjectFull: Evidence Based Practice
        Type: general
      – SubjectFull: Interpersonal Relationship
        Type: general
      – SubjectFull: United Kingdom (London)
        Type: general
    Titles:
      – TitleFull: Exploring Effective Information Use in an Insurance Workplace
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Inskip, Charles
      – PersonEntity:
          Name:
            NameFull: Donaldson, Sophia
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 06
              Type: published
              Y: 2021
          Identifiers:
            – Type: issn-electronic
              Value: 1750-5968
          Numbering:
            – Type: volume
              Value: 15
            – Type: issue
              Value: 2
          Titles:
            – TitleFull: Journal of Information Literacy
              Type: main
ResultId 1