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Stakeholders Evaluation on Educational Quality of Higher Education

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Title: Stakeholders Evaluation on Educational Quality of Higher Education
Language: English
Authors: Abidin, Munirul
Source: International Journal of Instruction. Jul 2021 14(3):287-308.
Availability: Gate Association for Teaching and Education. e-mail: iji@ogu.edu.tr; Web site: http://e-iji.net/
Peer Reviewed: Y
Page Count: 22
Publication Date: 2021
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Stakeholders, Employer Attitudes, Educational Quality, Higher Education, College Graduates, Alumni, Minimum Competencies, Competency Based Education, Satisfaction, Expectation, Thinking Skills, Soft Skills, Problem Solving, Innovation, Creativity, Religious Colleges, Islam, Foreign Countries, Job Performance
Geographic Terms: Indonesia
ISSN: 1694-609X
Abstract: Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational institutions and analyzed quantitatively. The researcher used the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to explain the gap between stakeholders' satisfaction and alumni performance. This research found that customer satisfaction on the quality of graduates of researched university falls within the range of 'satisfied' categories and quality of graduates' performance, or skill has been rated 'good' by Customer. However, there are still three competencies considered 'sufficient' by Customers. This study also finds a gap between customer satisfaction and graduates' performance, which the mean reaches -1.16. The biggest gaps are in the logical, analytical, and problem-solving competencies with the gap score -1.56, and innovation and creativity competencies with the gap score -1.59. This research implies higher education institutions to improve these competencies that are considered lacking through the learning process and other appropriate programs to meet customer satisfaction.
Abstractor: As Provided
Entry Date: 2021
Accession Number: EJ1304389
Database: ERIC
FullText Links:
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  Data: Stakeholders Evaluation on Educational Quality of Higher Education
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  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Instruction%22"><i>International Journal of Instruction</i></searchLink>. Jul 2021 14(3):287-308.
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  Data: Gate Association for Teaching and Education. e-mail: iji@ogu.edu.tr; Web site: http://e-iji.net/
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  Data: 22
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Stakeholders%22">Stakeholders</searchLink><br /><searchLink fieldCode="DE" term="%22Employer+Attitudes%22">Employer Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Quality%22">Educational Quality</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22College+Graduates%22">College Graduates</searchLink><br /><searchLink fieldCode="DE" term="%22Alumni%22">Alumni</searchLink><br /><searchLink fieldCode="DE" term="%22Minimum+Competencies%22">Minimum Competencies</searchLink><br /><searchLink fieldCode="DE" term="%22Competency+Based+Education%22">Competency Based Education</searchLink><br /><searchLink fieldCode="DE" term="%22Satisfaction%22">Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Expectation%22">Expectation</searchLink><br /><searchLink fieldCode="DE" term="%22Thinking+Skills%22">Thinking Skills</searchLink><br /><searchLink fieldCode="DE" term="%22Soft+Skills%22">Soft Skills</searchLink><br /><searchLink fieldCode="DE" term="%22Problem+Solving%22">Problem Solving</searchLink><br /><searchLink fieldCode="DE" term="%22Innovation%22">Innovation</searchLink><br /><searchLink fieldCode="DE" term="%22Creativity%22">Creativity</searchLink><br /><searchLink fieldCode="DE" term="%22Religious+Colleges%22">Religious Colleges</searchLink><br /><searchLink fieldCode="DE" term="%22Islam%22">Islam</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Job+Performance%22">Job Performance</searchLink>
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  Label: Geographic Terms
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  Data: <searchLink fieldCode="DE" term="%22Indonesia%22">Indonesia</searchLink>
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  Data: 1694-609X
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational institutions and analyzed quantitatively. The researcher used the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to explain the gap between stakeholders' satisfaction and alumni performance. This research found that customer satisfaction on the quality of graduates of researched university falls within the range of 'satisfied' categories and quality of graduates' performance, or skill has been rated 'good' by Customer. However, there are still three competencies considered 'sufficient' by Customers. This study also finds a gap between customer satisfaction and graduates' performance, which the mean reaches -1.16. The biggest gaps are in the logical, analytical, and problem-solving competencies with the gap score -1.56, and innovation and creativity competencies with the gap score -1.59. This research implies higher education institutions to improve these competencies that are considered lacking through the learning process and other appropriate programs to meet customer satisfaction.
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  Data: EJ1304389
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 22
        StartPage: 287
    Subjects:
      – SubjectFull: Stakeholders
        Type: general
      – SubjectFull: Employer Attitudes
        Type: general
      – SubjectFull: Educational Quality
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: College Graduates
        Type: general
      – SubjectFull: Alumni
        Type: general
      – SubjectFull: Minimum Competencies
        Type: general
      – SubjectFull: Competency Based Education
        Type: general
      – SubjectFull: Satisfaction
        Type: general
      – SubjectFull: Expectation
        Type: general
      – SubjectFull: Thinking Skills
        Type: general
      – SubjectFull: Soft Skills
        Type: general
      – SubjectFull: Problem Solving
        Type: general
      – SubjectFull: Innovation
        Type: general
      – SubjectFull: Creativity
        Type: general
      – SubjectFull: Religious Colleges
        Type: general
      – SubjectFull: Islam
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Job Performance
        Type: general
      – SubjectFull: Indonesia
        Type: general
    Titles:
      – TitleFull: Stakeholders Evaluation on Educational Quality of Higher Education
        Type: main
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