Ambidextrous Learning in a Customer Order-Based Context
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| Title: | Ambidextrous Learning in a Customer Order-Based Context |
|---|---|
| Language: | English |
| Authors: | Engström, Annika, Käkelä, Nikolas, Wikner, Joakim |
| Source: | Learning Organization. 2022 29(2):116-128. |
| Availability: | Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight |
| Peer Reviewed: | Y |
| Page Count: | 13 |
| Publication Date: | 2022 |
| Document Type: | Journal Articles Reports - Descriptive |
| Descriptors: | Job Skills, Organizational Effectiveness, Productivity, Efficiency, Organizational Learning, Job Performance |
| DOI: | 10.1108/TLO-09-2021-0116 |
| ISSN: | 0969-6474 |
| Abstract: | Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome. Design/methodology/approach: This conceptual article focuses on learning in the COBC, where the individual customer requirements represent a key input into the organization's work processes, thus limiting the possibilities to plan and standardize. The COBC brings about challenges and potentials for learning in organizations where task variety and complexity are high and in which the contradictory interplay between efficiency and responsiveness is apparent not only at a strategic level but also at an operative level in the customer order fulfillment processes. Depending on the variations in tasks and parallel complex work processes between different units in the organization, the ambidextrous learning dynamic can appear in the COBC. Findings: Five propositions were made from the analysis: Proposition 1: Learning in the COBC can occur both in real-time but also in retrospect and with sporadic and recurrent interventions. Proposition 2: Learning in the COBC can occur for, as well as from, customer order processes. Proposition 3: Learning in the COBC varies and will depend on the delivery strategy. Proposition 4: Learning can be stimulated by the variation in priorities among customer orders in the COBC because the work characteristics for the back office and front office differ between customer order fulfillment processes. Proposition 5: Learning in the COBC can occur both within the back office and front office but also between these organizational units. The paper discusses the importance of building learning infrastructure in COBC and how that can be supported by a suggested learning office. Originality/value: The present study demonstrates the importance of functions being able to act both as back office and front office in relation to delivery strategy. It also shows the ambidextrous learning process for the sake of improving both the internal efficiency and external effectiveness across the organization. |
| Abstractor: | As Provided |
| Entry Date: | 2022 |
| Accession Number: | EJ1338958 |
| Database: | ERIC |
| FullText | Text: Availability: 0 |
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| Header | DbId: eric DbLabel: ERIC An: EJ1338958 AccessLevel: 3 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Ambidextrous Learning in a Customer Order-Based Context – Name: Language Label: Language Group: Lang Data: English – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Engström%2C+Annika%22">Engström, Annika</searchLink><br /><searchLink fieldCode="AR" term="%22Käkelä%2C+Nikolas%22">Käkelä, Nikolas</searchLink><br /><searchLink fieldCode="AR" term="%22Wikner%2C+Joakim%22">Wikner, Joakim</searchLink> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="SO" term="%22Learning+Organization%22"><i>Learning Organization</i></searchLink>. 2022 29(2):116-128. – Name: Avail Label: Availability Group: Avail Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight – Name: PeerReviewed Label: Peer Reviewed Group: SrcInfo Data: Y – Name: Pages Label: Page Count Group: Src Data: 13 – Name: DatePubCY Label: Publication Date Group: Date Data: 2022 – Name: TypeDocument Label: Document Type Group: TypDoc Data: Journal Articles<br />Reports - Descriptive – Name: Subject Label: Descriptors Group: Su Data: <searchLink fieldCode="DE" term="%22Job+Skills%22">Job Skills</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+Effectiveness%22">Organizational Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Productivity%22">Productivity</searchLink><br /><searchLink fieldCode="DE" term="%22Efficiency%22">Efficiency</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+Learning%22">Organizational Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Job+Performance%22">Job Performance</searchLink> – Name: DOI Label: DOI Group: ID Data: 10.1108/TLO-09-2021-0116 – Name: ISSN Label: ISSN Group: ISSN Data: 0969-6474 – Name: Abstract Label: Abstract Group: Ab Data: Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome. Design/methodology/approach: This conceptual article focuses on learning in the COBC, where the individual customer requirements represent a key input into the organization's work processes, thus limiting the possibilities to plan and standardize. The COBC brings about challenges and potentials for learning in organizations where task variety and complexity are high and in which the contradictory interplay between efficiency and responsiveness is apparent not only at a strategic level but also at an operative level in the customer order fulfillment processes. Depending on the variations in tasks and parallel complex work processes between different units in the organization, the ambidextrous learning dynamic can appear in the COBC. Findings: Five propositions were made from the analysis: Proposition 1: Learning in the COBC can occur both in real-time but also in retrospect and with sporadic and recurrent interventions. Proposition 2: Learning in the COBC can occur for, as well as from, customer order processes. Proposition 3: Learning in the COBC varies and will depend on the delivery strategy. Proposition 4: Learning can be stimulated by the variation in priorities among customer orders in the COBC because the work characteristics for the back office and front office differ between customer order fulfillment processes. Proposition 5: Learning in the COBC can occur both within the back office and front office but also between these organizational units. The paper discusses the importance of building learning infrastructure in COBC and how that can be supported by a suggested learning office. Originality/value: The present study demonstrates the importance of functions being able to act both as back office and front office in relation to delivery strategy. It also shows the ambidextrous learning process for the sake of improving both the internal efficiency and external effectiveness across the organization. – Name: AbstractInfo Label: Abstractor Group: Ab Data: As Provided – Name: DateEntry Label: Entry Date Group: Date Data: 2022 – Name: AN Label: Accession Number Group: ID Data: EJ1338958 |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1338958 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1108/TLO-09-2021-0116 Languages: – Text: English PhysicalDescription: Pagination: PageCount: 13 StartPage: 116 Subjects: – SubjectFull: Job Skills Type: general – SubjectFull: Organizational Effectiveness Type: general – SubjectFull: Productivity Type: general – SubjectFull: Efficiency Type: general – SubjectFull: Organizational Learning Type: general – SubjectFull: Job Performance Type: general Titles: – TitleFull: Ambidextrous Learning in a Customer Order-Based Context Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Engström, Annika – PersonEntity: Name: NameFull: Käkelä, Nikolas – PersonEntity: Name: NameFull: Wikner, Joakim IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 01 Type: published Y: 2022 Identifiers: – Type: issn-print Value: 0969-6474 Numbering: – Type: volume Value: 29 – Type: issue Value: 2 Titles: – TitleFull: Learning Organization Type: main |
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