Writing It All Down: The Evolution of Future-Proofing Library Workflows
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| Title: | Writing It All Down: The Evolution of Future-Proofing Library Workflows |
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| Language: | English |
| Authors: | Katherine E. DeVet (ORCID |
| Source: | Journal of Access Services. 2024 21(2):118-129. |
| Availability: | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Peer Reviewed: | Y |
| Page Count: | 12 |
| Publication Date: | 2024 |
| Document Type: | Journal Articles Reports - Descriptive |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Documentation, Shared Resources and Services, Library Personnel, Library Policy, Job Analysis, Knowledge Management, Labor Turnover, Staff Orientation, On the Job Training, Institutional Environment, Academic Libraries, Long Range Planning |
| Geographic Terms: | Texas |
| DOI: | 10.1080/15367967.2024.2340479 |
| ISSN: | 1536-7967 1536-7975 |
| Abstract: | With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff to write step-by-step guides for common workflows. These were kept in shared storage and evaluated and updated periodically. During pandemic closures, mind-mapping in MindManager aided gap analysis to prioritize areas of the workflow not yet documented. Most recently, this documentation moved into Microsoft Teams which both limits inadvertent alteration and facilitates searchability. |
| Abstractor: | As Provided |
| Entry Date: | 2024 |
| Accession Number: | EJ1424186 |
| Database: | ERIC |
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