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Improving Undergraduate Students' Email Etiquette with Computer-Based Instruction

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Title: Improving Undergraduate Students' Email Etiquette with Computer-Based Instruction
Language: English
Authors: Thomas G. Farnsworth, Rachel H. Thompson (ORCID 0009-0000-4611-5370)
Source: Journal of Applied Behavior Analysis. 2024 57(3):751-762.
Availability: Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://www.wiley.com/en-us
Peer Reviewed: Y
Page Count: 12
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Undergraduate Students, Communication Skills, Computer Mediated Communication, Electronic Mail, Skill Development, Prosocial Behavior, Behavior Standards, Computer Assisted Instruction, Learning Management Systems, Assignments, Scoring, Check Lists, Introductory Courses, Psychology, Student Improvement, Outcomes of Education
DOI: 10.1002/jaba.1074
ISSN: 0021-8855
1938-3703
Abstract: Email etiquette is an important skill, especially in professional settings. Research demonstrates that undergraduate students follow email rules when given written instructions plus an example. The purpose of the present study was to evaluate the effects of computer-based email instruction on undergraduate students' email etiquette and to assess the social validity of that instruction. The email instruction package was delivered through an online learning management system and consisted of written instructions plus a model, a quiz, and quiz feedback. We measured email etiquette by scoring emails from course assignments using a checklist. The instruction package produced a replicated increase in mean email checklist scores across two sections of introductory psychology, and checklist scores were elevated when participants sent emails in a novel context. The results of the social-validity assessments suggest that the goals were important, the procedures were acceptable, and there were meaningful improvements in email etiquette for some participants.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1432230
Database: ERIC
FullText Text:
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  Data: Improving Undergraduate Students' Email Etiquette with Computer-Based Instruction
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  Data: <searchLink fieldCode="AR" term="%22Thomas+G%2E+Farnsworth%22">Thomas G. Farnsworth</searchLink><br /><searchLink fieldCode="AR" term="%22Rachel+H%2E+Thompson%22">Rachel H. Thompson</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0000-4611-5370">0009-0000-4611-5370</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Journal+of+Applied+Behavior+Analysis%22"><i>Journal of Applied Behavior Analysis</i></searchLink>. 2024 57(3):751-762.
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  Data: Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://www.wiley.com/en-us
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  Data: 12
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="DE" term="%22Undergraduate+Students%22">Undergraduate Students</searchLink><br /><searchLink fieldCode="DE" term="%22Communication+Skills%22">Communication Skills</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+Mediated+Communication%22">Computer Mediated Communication</searchLink><br /><searchLink fieldCode="DE" term="%22Electronic+Mail%22">Electronic Mail</searchLink><br /><searchLink fieldCode="DE" term="%22Skill+Development%22">Skill Development</searchLink><br /><searchLink fieldCode="DE" term="%22Prosocial+Behavior%22">Prosocial Behavior</searchLink><br /><searchLink fieldCode="DE" term="%22Behavior+Standards%22">Behavior Standards</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+Assisted+Instruction%22">Computer Assisted Instruction</searchLink><br /><searchLink fieldCode="DE" term="%22Learning+Management+Systems%22">Learning Management Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Assignments%22">Assignments</searchLink><br /><searchLink fieldCode="DE" term="%22Scoring%22">Scoring</searchLink><br /><searchLink fieldCode="DE" term="%22Check+Lists%22">Check Lists</searchLink><br /><searchLink fieldCode="DE" term="%22Introductory+Courses%22">Introductory Courses</searchLink><br /><searchLink fieldCode="DE" term="%22Psychology%22">Psychology</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Improvement%22">Student Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Outcomes+of+Education%22">Outcomes of Education</searchLink>
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  Data: 10.1002/jaba.1074
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  Data: 0021-8855<br />1938-3703
– Name: Abstract
  Label: Abstract
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  Data: Email etiquette is an important skill, especially in professional settings. Research demonstrates that undergraduate students follow email rules when given written instructions plus an example. The purpose of the present study was to evaluate the effects of computer-based email instruction on undergraduate students' email etiquette and to assess the social validity of that instruction. The email instruction package was delivered through an online learning management system and consisted of written instructions plus a model, a quiz, and quiz feedback. We measured email etiquette by scoring emails from course assignments using a checklist. The instruction package produced a replicated increase in mean email checklist scores across two sections of introductory psychology, and checklist scores were elevated when participants sent emails in a novel context. The results of the social-validity assessments suggest that the goals were important, the procedures were acceptable, and there were meaningful improvements in email etiquette for some participants.
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  Data: 2024
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      – Text: English
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        PageCount: 12
        StartPage: 751
    Subjects:
      – SubjectFull: Undergraduate Students
        Type: general
      – SubjectFull: Communication Skills
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      – SubjectFull: Computer Mediated Communication
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      – SubjectFull: Check Lists
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      – TitleFull: Improving Undergraduate Students' Email Etiquette with Computer-Based Instruction
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