Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study
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| Title: | Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study |
|---|---|
| Language: | English |
| Authors: | Burcu Uysal (ORCID |
| Source: | International Journal of Contemporary Educational Research. 2024 11(2):158-173. |
| Availability: | International Journal of Contemporary Educational Research. e-mail: ijceroffice@gmail.com; Web site: http://ijcer.net |
| Peer Reviewed: | Y |
| Page Count: | 16 |
| Publication Date: | 2024 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Psychological Patterns, Group Guidance, Intervention, Psychotherapy, Drama, Group Therapy, Foreign Countries, Public Sector, Burnout, Well Being, Telecommunications, Employees, Measures (Individuals), Followup Studies, Pretests Posttests, Pilot Projects, Self Esteem, Resilience (Psychology) |
| Geographic Terms: | Turkey |
| Assessment and Survey Identifiers: | Maslach Burnout Inventory |
| ISSN: | 2148-3868 |
| Abstract: | This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. Within the scope of the study in sociodemographic form, the Brief Psychological Resilience Scale (BPRS), Maslach Burnout Inventory (MBI), Warwick-Edinburgh Mental Well-Being Scale (WEMWBS), Organization-Based Self-Esteem Scale (OBSES), Group Cohesion Scale (GCS), and Group Atmosphere Scale (GAS) were used. A follow-up session and follow-up test for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects on psychological resilience and pre-to-follow-up long-term effects on group atmosphere scores. However, there was no significant change in burnout, well-being, or organization-based self-esteem scores. Moreover, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores. |
| Abstractor: | As Provided |
| Entry Date: | 2024 |
| Accession Number: | EJ1440422 |
| Database: | ERIC |
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