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Partnership Quality, Student's Satisfaction, and Loyalty: A Study at Higher Education Legal Entities in Indonesia

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Title: Partnership Quality, Student's Satisfaction, and Loyalty: A Study at Higher Education Legal Entities in Indonesia
Language: English
Authors: Achmad Supriyanto, Raden Bambang Sumarsono, Asep Sunandar, Rochmawati, Zummy Anselmus Dami, Dwi Kurnianing Ratri, Nur Luthfi Ardian
Source: Open Education Studies. 2024 6(1).
Availability: De Gruyter. Available from: Walter de Gruyter, Inc. 121 High Street, Third Floor, Boston, MA 02110. Tel: 857-284-7073; Fax: 857-284-7358; e-mail: service@degruyter.com; Web site: http://www.degruyter.com
Peer Reviewed: Y
Page Count: 16
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Foreign Countries, Partnerships in Education, Higher Education, College Students, Student Satisfaction, Student School Relationship, Universities, College Curriculum, Curriculum Design, Predictor Variables, School Holding Power, Sustainable Development
Geographic Terms: Indonesia
DOI: 10.1515/edu-2024-0035
ISSN: 2544-7831
Abstract: Partnership among higher education institutions serves as the central element for sustainable development. The quality of their partnerships is highly necessary for higher education development, specifically in academic infrastructure, curriculum design, pedagogical practices, and financial frameworks. This progression is expected to enhance students' satisfaction and loyalty. Therefore, this study explores the effects of partnerships among higher education institutions with legal entities on students' satisfaction and loyalty. Accordingly, this research adopted a quantitative descriptive and regressive survey approach. The research population consisted of students from a university with a legal entity. At the same time, the sample was taken through purposive sampling with the criteria of having interacted or received services from the university's partner with a legal entity. Data were garnered through questionnaires, which have been declared valid and reliable. The collected data were analyzed using the structural equation model technique through Structural Equation Modeling-Partial Least Squares with SmartPLS 3 application. The research results indicate the following: (1) partnership quality (PQ) directly influences student satisfaction (SS), (2) SS directly affects student loyalty (SL), (3) PQ of higher education institutions with legal entity presents no effects on SL, and (4) PQ indirectly affects SL through SS.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1443094
Database: ERIC
FullText Text:
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  Data: Partnership Quality, Student's Satisfaction, and Loyalty: A Study at Higher Education Legal Entities in Indonesia
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Achmad+Supriyanto%22">Achmad Supriyanto</searchLink><br /><searchLink fieldCode="AR" term="%22Raden+Bambang+Sumarsono%22">Raden Bambang Sumarsono</searchLink><br /><searchLink fieldCode="AR" term="%22Asep+Sunandar%22">Asep Sunandar</searchLink><br /><searchLink fieldCode="AR" term="%22Rochmawati%22">Rochmawati</searchLink><br /><searchLink fieldCode="AR" term="%22Zummy+Anselmus+Dami%22">Zummy Anselmus Dami</searchLink><br /><searchLink fieldCode="AR" term="%22Dwi+Kurnianing+Ratri%22">Dwi Kurnianing Ratri</searchLink><br /><searchLink fieldCode="AR" term="%22Nur+Luthfi+Ardian%22">Nur Luthfi Ardian</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Open+Education+Studies%22"><i>Open Education Studies</i></searchLink>. 2024 6(1).
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  Data: De Gruyter. Available from: Walter de Gruyter, Inc. 121 High Street, Third Floor, Boston, MA 02110. Tel: 857-284-7073; Fax: 857-284-7358; e-mail: service@degruyter.com; Web site: http://www.degruyter.com
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  Data: Y
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  Data: 16
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Partnerships+in+Education%22">Partnerships in Education</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22College+Students%22">College Students</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Student+School+Relationship%22">Student School Relationship</searchLink><br /><searchLink fieldCode="DE" term="%22Universities%22">Universities</searchLink><br /><searchLink fieldCode="DE" term="%22College+Curriculum%22">College Curriculum</searchLink><br /><searchLink fieldCode="DE" term="%22Curriculum+Design%22">Curriculum Design</searchLink><br /><searchLink fieldCode="DE" term="%22Predictor+Variables%22">Predictor Variables</searchLink><br /><searchLink fieldCode="DE" term="%22School+Holding+Power%22">School Holding Power</searchLink><br /><searchLink fieldCode="DE" term="%22Sustainable+Development%22">Sustainable Development</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Indonesia%22">Indonesia</searchLink>
– Name: DOI
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  Data: 10.1515/edu-2024-0035
– Name: ISSN
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  Data: 2544-7831
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Partnership among higher education institutions serves as the central element for sustainable development. The quality of their partnerships is highly necessary for higher education development, specifically in academic infrastructure, curriculum design, pedagogical practices, and financial frameworks. This progression is expected to enhance students' satisfaction and loyalty. Therefore, this study explores the effects of partnerships among higher education institutions with legal entities on students' satisfaction and loyalty. Accordingly, this research adopted a quantitative descriptive and regressive survey approach. The research population consisted of students from a university with a legal entity. At the same time, the sample was taken through purposive sampling with the criteria of having interacted or received services from the university's partner with a legal entity. Data were garnered through questionnaires, which have been declared valid and reliable. The collected data were analyzed using the structural equation model technique through Structural Equation Modeling-Partial Least Squares with SmartPLS 3 application. The research results indicate the following: (1) partnership quality (PQ) directly influences student satisfaction (SS), (2) SS directly affects student loyalty (SL), (3) PQ of higher education institutions with legal entity presents no effects on SL, and (4) PQ indirectly affects SL through SS.
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  Data: 2024
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  Label: Accession Number
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  Data: EJ1443094
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        Value: 10.1515/edu-2024-0035
    Languages:
      – Text: English
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        PageCount: 16
    Subjects:
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Partnerships in Education
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: College Students
        Type: general
      – SubjectFull: Student Satisfaction
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      – SubjectFull: Student School Relationship
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      – SubjectFull: Universities
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      – SubjectFull: College Curriculum
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      – SubjectFull: Curriculum Design
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      – SubjectFull: Predictor Variables
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      – SubjectFull: School Holding Power
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      – SubjectFull: Sustainable Development
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      – SubjectFull: Indonesia
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      – TitleFull: Partnership Quality, Student's Satisfaction, and Loyalty: A Study at Higher Education Legal Entities in Indonesia
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