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Language Education for Development: Enhancing Regional Banks' Performance through Illocutionary Speech Act Mastery in Indonesia

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Title: Language Education for Development: Enhancing Regional Banks' Performance through Illocutionary Speech Act Mastery in Indonesia
Language: English
Authors: Dadang Sunendar, Erlina, Sri Sundari, Tri Indri Hardini, Cepri Maulana, Neidya Fahma Sunendar
Source: International Journal of Language Education. 2024 8(3):455-471.
Availability: International Journal of Language Education. Faculty of Languages and Literature UNM Jl Daeng Tata Raya Makassar, South Sulawesi 90224 Indonesia. e-mail: ijole@unm.ac.id; Web site: https://ojs.unm.ac.id/ijole/index
Peer Reviewed: Y
Page Count: 17
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Descriptors: Speech Acts, Foreign Countries, Efficiency, Banking, Work Environment, Humanism, Economic Development, Credit (Finance), Language Usage, Discourse Analysis, Employees, Service Occupations
Geographic Terms: Indonesia
ISSN: 2548-8457
2548-8465
Abstract: This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories, namely assertive illocutionary speech acts, directive illocutionary speech acts, expressive illocutionary speech acts, commissive illocutionary speech acts, and declarative illocutionary speech acts. In its implementation, the process emphasizing the humanistic approach scored over 90%. By prioritizing language training initiatives that emphasize the mastery of illocutionary speech acts, regional banks in Indonesia can expect improved operational efficiency, strengthened customer relationships and a more strategic approach to communication, contributing to the overall development and success of the banking sector. This study is limited to the context of only one type of bank, the regional development bank. It is further suggested that there is a strong need to provide adequate and timely capacity building for the employees of regional development banks, particularly in language training as part of public service and satisfaction development.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1443868
Database: ERIC
FullText Text:
  Availability: 0
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  Data: Language Education for Development: Enhancing Regional Banks' Performance through Illocutionary Speech Act Mastery in Indonesia
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Dadang+Sunendar%22">Dadang Sunendar</searchLink><br /><searchLink fieldCode="AR" term="%22Erlina%22">Erlina</searchLink><br /><searchLink fieldCode="AR" term="%22Sri+Sundari%22">Sri Sundari</searchLink><br /><searchLink fieldCode="AR" term="%22Tri+Indri+Hardini%22">Tri Indri Hardini</searchLink><br /><searchLink fieldCode="AR" term="%22Cepri+Maulana%22">Cepri Maulana</searchLink><br /><searchLink fieldCode="AR" term="%22Neidya+Fahma+Sunendar%22">Neidya Fahma Sunendar</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Language+Education%22"><i>International Journal of Language Education</i></searchLink>. 2024 8(3):455-471.
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  Data: International Journal of Language Education. Faculty of Languages and Literature UNM Jl Daeng Tata Raya Makassar, South Sulawesi 90224 Indonesia. e-mail: ijole@unm.ac.id; Web site: https://ojs.unm.ac.id/ijole/index
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  Data: 17
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  Data: <searchLink fieldCode="DE" term="%22Speech+Acts%22">Speech Acts</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Efficiency%22">Efficiency</searchLink><br /><searchLink fieldCode="DE" term="%22Banking%22">Banking</searchLink><br /><searchLink fieldCode="DE" term="%22Work+Environment%22">Work Environment</searchLink><br /><searchLink fieldCode="DE" term="%22Humanism%22">Humanism</searchLink><br /><searchLink fieldCode="DE" term="%22Economic+Development%22">Economic Development</searchLink><br /><searchLink fieldCode="DE" term="%22Credit+%28Finance%29%22">Credit (Finance)</searchLink><br /><searchLink fieldCode="DE" term="%22Language+Usage%22">Language Usage</searchLink><br /><searchLink fieldCode="DE" term="%22Discourse+Analysis%22">Discourse Analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Employees%22">Employees</searchLink><br /><searchLink fieldCode="DE" term="%22Service+Occupations%22">Service Occupations</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Indonesia%22">Indonesia</searchLink>
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  Data: 2548-8457<br />2548-8465
– Name: Abstract
  Label: Abstract
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  Data: This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories, namely assertive illocutionary speech acts, directive illocutionary speech acts, expressive illocutionary speech acts, commissive illocutionary speech acts, and declarative illocutionary speech acts. In its implementation, the process emphasizing the humanistic approach scored over 90%. By prioritizing language training initiatives that emphasize the mastery of illocutionary speech acts, regional banks in Indonesia can expect improved operational efficiency, strengthened customer relationships and a more strategic approach to communication, contributing to the overall development and success of the banking sector. This study is limited to the context of only one type of bank, the regional development bank. It is further suggested that there is a strong need to provide adequate and timely capacity building for the employees of regional development banks, particularly in language training as part of public service and satisfaction development.
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  Data: 2024
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  Data: EJ1443868
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  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 17
        StartPage: 455
    Subjects:
      – SubjectFull: Speech Acts
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Efficiency
        Type: general
      – SubjectFull: Banking
        Type: general
      – SubjectFull: Work Environment
        Type: general
      – SubjectFull: Humanism
        Type: general
      – SubjectFull: Economic Development
        Type: general
      – SubjectFull: Credit (Finance)
        Type: general
      – SubjectFull: Language Usage
        Type: general
      – SubjectFull: Discourse Analysis
        Type: general
      – SubjectFull: Employees
        Type: general
      – SubjectFull: Service Occupations
        Type: general
      – SubjectFull: Indonesia
        Type: general
    Titles:
      – TitleFull: Language Education for Development: Enhancing Regional Banks' Performance through Illocutionary Speech Act Mastery in Indonesia
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            NameFull: Dadang Sunendar
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              Type: published
              Y: 2024
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