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The Southwest Airlines Winter Meltdown Case Studies on Risk, Technical Debt, Operations, Passengers, Regulators, Revenue, and Brand

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Title: The Southwest Airlines Winter Meltdown Case Studies on Risk, Technical Debt, Operations, Passengers, Regulators, Revenue, and Brand
Language: English
Authors: Paul D. Witman, Jim Prior, Tracy Nickl, Scott Mackelprang
Source: Information Systems Education Journal. 2024 22(5):59-71.
Availability: Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail: publisher@isedj.org; Web site: http://isedj.org
Peer Reviewed: Y
Page Count: 13
Publication Date: 2024
Document Type: Journal Articles
Reports - Descriptive
Descriptors: Case Studies, Air Transportation, Natural Disasters, Crisis Management, Technological Literacy, Strategic Planning, Risk Management, Operations Research, Economic Impact, Cost Effectiveness, Merchandising, Supply and Demand
Abstract: The winter storm of late 2022 caused difficulties for many US-based airlines, but none more so than Southwest Airlines. Like other airlines, Southwest canceled flights in the early stages of the storm. Their attempted recoveries failed due to procedural and technology issues. The airline was unable to cope with the magnitude of canceled flights, aircraft and crews in the wrong places, disrupted passenger plans, and luggage separated from its owners. Over the next several days, Southwest canceled tens of thousands of flights, called in thousands of additional staff to support manual operations, and flew a reduced schedule for a time before returning to normal operations. The case provides numerous scenarios for you to analyze and research, to strengthen your understanding of the underlying concepts.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1448977
Database: ERIC
FullText Text:
  Availability: 0
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  Data: The Southwest Airlines Winter Meltdown Case Studies on Risk, Technical Debt, Operations, Passengers, Regulators, Revenue, and Brand
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  Data: <searchLink fieldCode="SO" term="%22Information+Systems+Education+Journal%22"><i>Information Systems Education Journal</i></searchLink>. 2024 22(5):59-71.
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  Data: Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail: publisher@isedj.org; Web site: http://isedj.org
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  Data: 13
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  Data: The winter storm of late 2022 caused difficulties for many US-based airlines, but none more so than Southwest Airlines. Like other airlines, Southwest canceled flights in the early stages of the storm. Their attempted recoveries failed due to procedural and technology issues. The airline was unable to cope with the magnitude of canceled flights, aircraft and crews in the wrong places, disrupted passenger plans, and luggage separated from its owners. Over the next several days, Southwest canceled tens of thousands of flights, called in thousands of additional staff to support manual operations, and flew a reduced schedule for a time before returning to normal operations. The case provides numerous scenarios for you to analyze and research, to strengthen your understanding of the underlying concepts.
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      – Text: English
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      – SubjectFull: Cost Effectiveness
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      – SubjectFull: Merchandising
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      – SubjectFull: Supply and Demand
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