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Seeing the Bigger Picture: An Investigation into the Impact of Process Mapping on the Management of Change in a University Library

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Title: Seeing the Bigger Picture: An Investigation into the Impact of Process Mapping on the Management of Change in a University Library
Language: English
Authors: Angela Jones-Evans (ORCID 0009-0001-3488-8007)
Source: Perspectives: Policy and Practice in Higher Education. 2025 29(1):22-30.
Availability: Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Peer Reviewed: Y
Page Count: 9
Publication Date: 2025
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Foreign Countries, Academic Libraries, Librarians, Librarian Attitudes, Higher Education, Cooperative Planning, Library Services, Library Development, Library Materials, Library Policy, Policy Formation, Strategic Planning, Change Strategies, Flow Charts, Action Research, Library Administration
Geographic Terms: United Kingdom
DOI: 10.1080/13603108.2024.2378322
ISSN: 1360-3108
1460-7018
Abstract: This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research approach is used to bring the subject librarians together to draw book ordering process maps, identify on the maps where perceived problem areas lie and discuss potential solutions. Analysis of the empirical data suggests that process maps used in an action learning setting are impactful in terms of demonstrating readiness for change, showing where change is needed and creating a vision for change. The value of investigating the impact of process mapping through the lenses of different change models is discussed and the applicability of this approach to other professional services settings in higher education is explored.
Abstractor: As Provided
Entry Date: 2025
Accession Number: EJ1456855
Database: ERIC
FullText Text:
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  Data: Seeing the Bigger Picture: An Investigation into the Impact of Process Mapping on the Management of Change in a University Library
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  Data: <searchLink fieldCode="AR" term="%22Angela+Jones-Evans%22">Angela Jones-Evans</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0001-3488-8007">0009-0001-3488-8007</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Perspectives%3A+Policy+and+Practice+in+Higher+Education%22"><i>Perspectives: Policy and Practice in Higher Education</i></searchLink>. 2025 29(1):22-30.
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  Data: Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+Libraries%22">Academic Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br /><searchLink fieldCode="DE" term="%22Librarian+Attitudes%22">Librarian Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Cooperative+Planning%22">Cooperative Planning</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Services%22">Library Services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Development%22">Library Development</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Materials%22">Library Materials</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Policy%22">Library Policy</searchLink><br /><searchLink fieldCode="DE" term="%22Policy+Formation%22">Policy Formation</searchLink><br /><searchLink fieldCode="DE" term="%22Strategic+Planning%22">Strategic Planning</searchLink><br /><searchLink fieldCode="DE" term="%22Change+Strategies%22">Change Strategies</searchLink><br /><searchLink fieldCode="DE" term="%22Flow+Charts%22">Flow Charts</searchLink><br /><searchLink fieldCode="DE" term="%22Action+Research%22">Action Research</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Administration%22">Library Administration</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22United+Kingdom%22">United Kingdom</searchLink>
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  Data: 10.1080/13603108.2024.2378322
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  Data: 1360-3108<br />1460-7018
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  Data: This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research approach is used to bring the subject librarians together to draw book ordering process maps, identify on the maps where perceived problem areas lie and discuss potential solutions. Analysis of the empirical data suggests that process maps used in an action learning setting are impactful in terms of demonstrating readiness for change, showing where change is needed and creating a vision for change. The value of investigating the impact of process mapping through the lenses of different change models is discussed and the applicability of this approach to other professional services settings in higher education is explored.
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    Subjects:
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Academic Libraries
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      – SubjectFull: Librarians
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      – SubjectFull: Library Materials
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      – SubjectFull: Library Policy
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      – SubjectFull: Policy Formation
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      – SubjectFull: Change Strategies
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      – SubjectFull: United Kingdom
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      – TitleFull: Seeing the Bigger Picture: An Investigation into the Impact of Process Mapping on the Management of Change in a University Library
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