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University Counselor Experiences with the Surge in Mental Healthcare Demand in the United States

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Title: University Counselor Experiences with the Surge in Mental Healthcare Demand in the United States
Language: English
Authors: Julie Knight, Glenn Richard Penny, Sydney Parent
Source: Research in Higher Education Journal. 2025 46.
Availability: Academic and Business Research Institute. 147 Medjool Trail, Ponte Vedra, FL 32081. Tel: 904-435-4330; e-mail: editorial.staff@aabri.com; Web site: http://www.aabri.com
Peer Reviewed: Y
Page Count: 25
Publication Date: 2025
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Counselors, Counselor Attitudes, Mental Health, Health Services, Student Welfare, Higher Education, Responsibility, Teleworking, Work Life Expectancy, Burnout, Self Management, Psychological Patterns, COVID-19, Pandemics, Counselor Role
ISSN: 1941-3432
Abstract: The problem addressed in the study is that university counselors in the United States have been overwhelmed by the surge in student mental health care demand. The purpose of this basic qualitative study was to explore and document the perspectives of university counselors and how they had been affected by the surge in student mental healthcare in the United States and ways to address this problem. The conceptual framework of this study combined Adams' empowerment theory and Karasek's job demand-control theoretical model. Braun and Clarke's thematic analytic procedure was used to derive results from semistructured interviews with eight licensed university counselors. Six themes emerged based on the participants' responses: (1) counselors experienced changes in job responsibilities, (2) counselors experienced increased demand for services, (3) counselors exhibited signs of burnout, (4) counselors felt unsupported, (5) counselors used multiple strategies to mitigate stress, and (6) counselors experienced burnout. Recommendations for university administrators included increased staffing, providing additional self-care resources, and regular check-ins. Future research is needed to examine the effect on students, if any, due to university counselors' feelings of stress, burnout, and compassion fatigue.
Abstractor: As Provided
Entry Date: 2025
Accession Number: EJ1479065
Database: ERIC
FullText Text:
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  Data: University Counselor Experiences with the Surge in Mental Healthcare Demand in the United States
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  Data: <searchLink fieldCode="AR" term="%22Julie+Knight%22">Julie Knight</searchLink><br /><searchLink fieldCode="AR" term="%22Glenn+Richard+Penny%22">Glenn Richard Penny</searchLink><br /><searchLink fieldCode="AR" term="%22Sydney+Parent%22">Sydney Parent</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Research+in+Higher+Education+Journal%22"><i>Research in Higher Education Journal</i></searchLink>. 2025 46.
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  Data: Academic and Business Research Institute. 147 Medjool Trail, Ponte Vedra, FL 32081. Tel: 904-435-4330; e-mail: editorial.staff@aabri.com; Web site: http://www.aabri.com
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  Data: <searchLink fieldCode="DE" term="%22Counselors%22">Counselors</searchLink><br /><searchLink fieldCode="DE" term="%22Counselor+Attitudes%22">Counselor Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Mental+Health%22">Mental Health</searchLink><br /><searchLink fieldCode="DE" term="%22Health+Services%22">Health Services</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Welfare%22">Student Welfare</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Responsibility%22">Responsibility</searchLink><br /><searchLink fieldCode="DE" term="%22Teleworking%22">Teleworking</searchLink><br /><searchLink fieldCode="DE" term="%22Work+Life+Expectancy%22">Work Life Expectancy</searchLink><br /><searchLink fieldCode="DE" term="%22Burnout%22">Burnout</searchLink><br /><searchLink fieldCode="DE" term="%22Self+Management%22">Self Management</searchLink><br /><searchLink fieldCode="DE" term="%22Psychological+Patterns%22">Psychological Patterns</searchLink><br /><searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22Pandemics%22">Pandemics</searchLink><br /><searchLink fieldCode="DE" term="%22Counselor+Role%22">Counselor Role</searchLink>
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  Data: 1941-3432
– Name: Abstract
  Label: Abstract
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  Data: The problem addressed in the study is that university counselors in the United States have been overwhelmed by the surge in student mental health care demand. The purpose of this basic qualitative study was to explore and document the perspectives of university counselors and how they had been affected by the surge in student mental healthcare in the United States and ways to address this problem. The conceptual framework of this study combined Adams' empowerment theory and Karasek's job demand-control theoretical model. Braun and Clarke's thematic analytic procedure was used to derive results from semistructured interviews with eight licensed university counselors. Six themes emerged based on the participants' responses: (1) counselors experienced changes in job responsibilities, (2) counselors experienced increased demand for services, (3) counselors exhibited signs of burnout, (4) counselors felt unsupported, (5) counselors used multiple strategies to mitigate stress, and (6) counselors experienced burnout. Recommendations for university administrators included increased staffing, providing additional self-care resources, and regular check-ins. Future research is needed to examine the effect on students, if any, due to university counselors' feelings of stress, burnout, and compassion fatigue.
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  Data: 2025
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  Data: EJ1479065
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    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 25
    Subjects:
      – SubjectFull: Counselors
        Type: general
      – SubjectFull: Counselor Attitudes
        Type: general
      – SubjectFull: Mental Health
        Type: general
      – SubjectFull: Health Services
        Type: general
      – SubjectFull: Student Welfare
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: Responsibility
        Type: general
      – SubjectFull: Teleworking
        Type: general
      – SubjectFull: Work Life Expectancy
        Type: general
      – SubjectFull: Burnout
        Type: general
      – SubjectFull: Self Management
        Type: general
      – SubjectFull: Psychological Patterns
        Type: general
      – SubjectFull: COVID-19
        Type: general
      – SubjectFull: Pandemics
        Type: general
      – SubjectFull: Counselor Role
        Type: general
    Titles:
      – TitleFull: University Counselor Experiences with the Surge in Mental Healthcare Demand in the United States
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            NameFull: Julie Knight
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            NameFull: Glenn Richard Penny
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            NameFull: Sydney Parent
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              Y: 2025
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