View in EDS

Equipping Public Servants to Take a Learning-Oriented, Relational Approach: The Outcomes Star as a Tool for Public Service Pedagogy

Saved in:
Bibliographic Details
Title: Equipping Public Servants to Take a Learning-Oriented, Relational Approach: The Outcomes Star as a Tool for Public Service Pedagogy
Language: English
Authors: Joy MacKeith, Anna Good (ORCID 0000-0002-4193-6409)
Source: Teaching Public Administration. 2025 43(2):157-188.
Availability: SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Peer Reviewed: Y
Page Count: 32
Publication Date: 2025
Document Type: Journal Articles
Reports - Evaluative
Descriptors: Public Administration Education, Public Service, Public Service Occupations, Outcome Measures, Delivery Systems, Educational Benefits
DOI: 10.1177/01447394251360763
ISSN: 0144-7394
Abstract: This article reflects on how tools such as the Outcomes Star can support public servants to take a learning-oriented, relational approach, filling the gap left by Public Administration (PA) education not keeping up with the challenges facing public servants today. We describe the distinctive design features of the Outcomes Star suite of tools and draw on empirical evidence, alongside our experience supporting Outcomes Star users, to illustrate how these features allow it to act as a pedagogical tool for service users, practitioners, managers and commissioners. Barriers to using tools like the Outcomes Star to benefit service delivery are framed in the context of misplaced ideas borrowed from other fields that run counter to aspirations for relational, responsive, joined up service delivery. The case is made that the PA needs to root its theoretical foundations in the human sciences alongside political studies and management science. We end with recommendations for greater involvement from human science disciplines in PA teaching, incorporating the Outcomes Star into PA teaching, and further research into the role of such tools in public service pedagogy.
Abstractor: As Provided
Entry Date: 2025
Accession Number: EJ1479534
Database: ERIC
FullText Text:
  Availability: 0
Header DbId: eric
DbLabel: ERIC
An: EJ1479534
AccessLevel: 3
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Equipping Public Servants to Take a Learning-Oriented, Relational Approach: The Outcomes Star as a Tool for Public Service Pedagogy
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Joy+MacKeith%22">Joy MacKeith</searchLink><br /><searchLink fieldCode="AR" term="%22Anna+Good%22">Anna Good</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-4193-6409">0000-0002-4193-6409</externalLink>)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="SO" term="%22Teaching+Public+Administration%22"><i>Teaching Public Administration</i></searchLink>. 2025 43(2):157-188.
– Name: Avail
  Label: Availability
  Group: Avail
  Data: SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 32
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 2025
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Journal Articles<br />Reports - Evaluative
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Public+Administration+Education%22">Public Administration Education</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Service%22">Public Service</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Service+Occupations%22">Public Service Occupations</searchLink><br /><searchLink fieldCode="DE" term="%22Outcome+Measures%22">Outcome Measures</searchLink><br /><searchLink fieldCode="DE" term="%22Delivery+Systems%22">Delivery Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Benefits%22">Educational Benefits</searchLink>
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1177/01447394251360763
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 0144-7394
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This article reflects on how tools such as the Outcomes Star can support public servants to take a learning-oriented, relational approach, filling the gap left by Public Administration (PA) education not keeping up with the challenges facing public servants today. We describe the distinctive design features of the Outcomes Star suite of tools and draw on empirical evidence, alongside our experience supporting Outcomes Star users, to illustrate how these features allow it to act as a pedagogical tool for service users, practitioners, managers and commissioners. Barriers to using tools like the Outcomes Star to benefit service delivery are framed in the context of misplaced ideas borrowed from other fields that run counter to aspirations for relational, responsive, joined up service delivery. The case is made that the PA needs to root its theoretical foundations in the human sciences alongside political studies and management science. We end with recommendations for greater involvement from human science disciplines in PA teaching, incorporating the Outcomes Star into PA teaching, and further research into the role of such tools in public service pedagogy.
– Name: AbstractInfo
  Label: Abstractor
  Group: Ab
  Data: As Provided
– Name: DateEntry
  Label: Entry Date
  Group: Date
  Data: 2025
– Name: AN
  Label: Accession Number
  Group: ID
  Data: EJ1479534
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1479534
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1177/01447394251360763
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 32
        StartPage: 157
    Subjects:
      – SubjectFull: Public Administration Education
        Type: general
      – SubjectFull: Public Service
        Type: general
      – SubjectFull: Public Service Occupations
        Type: general
      – SubjectFull: Outcome Measures
        Type: general
      – SubjectFull: Delivery Systems
        Type: general
      – SubjectFull: Educational Benefits
        Type: general
    Titles:
      – TitleFull: Equipping Public Servants to Take a Learning-Oriented, Relational Approach: The Outcomes Star as a Tool for Public Service Pedagogy
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Joy MacKeith
      – PersonEntity:
          Name:
            NameFull: Anna Good
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 07
              Type: published
              Y: 2025
          Identifiers:
            – Type: issn-print
              Value: 0144-7394
          Numbering:
            – Type: volume
              Value: 43
            – Type: issue
              Value: 2
          Titles:
            – TitleFull: Teaching Public Administration
              Type: main
ResultId 1