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The Role of Infrastructure and Student Satisfaction in Higher Education: Inputs for Campus Development Plan

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Title: The Role of Infrastructure and Student Satisfaction in Higher Education: Inputs for Campus Development Plan
Language: English
Authors: Daianne S. Gloria (ORCID 0009-0000-2266-6231), Elmira Thrina C. Pelayo (ORCID 0009-0003-4469-2889), Rowell D. Castro (ORCID 0009-0009-9363-1568)
Source: Problems of Education in the 21st Century. 2025 83(4):501-524.
Availability: Scientia Socialis Ltd. 29 K. Donelaicio Street, LT-78115 Siauliai, Republic of Lithuania. e-mail: scientia@scientiasocialis.lt; e-mail: problemsofeducation@gmail.com; Web site: http://www.scientiasocialis.lt/pec/
Peer Reviewed: Y
Page Count: 24
Publication Date: 2025
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Student Satisfaction, Foreign Countries, Academic Libraries, Educational Resources, Computer Uses in Education, Student Personnel Services, Health Facilities, Recreational Facilities, Campuses, Undergraduate Students
Geographic Terms: Philippines
ISSN: 1822-7864
2538-7111
Abstract: This study assesses and ascertains the relationship between university infrastructure and student satisfaction, emphasizing how facilities influence students' academic experiences and overall well-being. Using a convergent parallel mixed-methods approach, the research collected quantitative and qualitative data from over 1,600 students across 13 colleges in one state university in the City of Malolos, Bulacan, Philippines. The survey evaluated student satisfaction in five categories: library and learning resources, IT and digital services, student support services, health and wellness facilities, and recreational spaces. Findings revealed high satisfaction in areas like library cleanliness, student portals, medical services, and grievance handling procedures. However, notable deficiencies were identified in Wi-Fi reliability, digital resource accessibility, comfort room conditions, and canteen facilities. Thematic analysis of qualitative feedback echoed these concerns and highlighted additional needs for improved ventilation, lounge areas, and inclusive recreational spaces. ANOVA analysis showed significant differences in satisfaction based on college and year level, suggesting disparities in infrastructure quality and service delivery across colleges. Considering the strategic investment in infrastructure, particularly in digital services, sanitation, and inclusive spaces, it becomes pivotal for enhancing student satisfaction and academic outcomes. With this, effective improvement includes regular restroom maintenance, upgrading Wi-Fi infrastructure, expanding study and lounge areas, and ensuring standardized support services across colleges. These efforts are critical to creating a learning environment that supports student engagement, performance, and holistic development.
Abstractor: As Provided
Entry Date: 2025
Accession Number: EJ1481943
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
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  Data: The Role of Infrastructure and Student Satisfaction in Higher Education: Inputs for Campus Development Plan
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  Data: <searchLink fieldCode="AR" term="%22Daianne+S%2E+Gloria%22">Daianne S. Gloria</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0000-2266-6231">0009-0000-2266-6231</externalLink>)<br /><searchLink fieldCode="AR" term="%22Elmira+Thrina+C%2E+Pelayo%22">Elmira Thrina C. Pelayo</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0003-4469-2889">0009-0003-4469-2889</externalLink>)<br /><searchLink fieldCode="AR" term="%22Rowell+D%2E+Castro%22">Rowell D. Castro</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0009-9363-1568">0009-0009-9363-1568</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Problems+of+Education+in+the+21st+Century%22"><i>Problems of Education in the 21st Century</i></searchLink>. 2025 83(4):501-524.
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  Data: Scientia Socialis Ltd. 29 K. Donelaicio Street, LT-78115 Siauliai, Republic of Lithuania. e-mail: scientia@scientiasocialis.lt; e-mail: problemsofeducation@gmail.com; Web site: http://www.scientiasocialis.lt/pec/
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+Libraries%22">Academic Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Resources%22">Educational Resources</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+Uses+in+Education%22">Computer Uses in Education</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Personnel+Services%22">Student Personnel Services</searchLink><br /><searchLink fieldCode="DE" term="%22Health+Facilities%22">Health Facilities</searchLink><br /><searchLink fieldCode="DE" term="%22Recreational+Facilities%22">Recreational Facilities</searchLink><br /><searchLink fieldCode="DE" term="%22Campuses%22">Campuses</searchLink><br /><searchLink fieldCode="DE" term="%22Undergraduate+Students%22">Undergraduate Students</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Philippines%22">Philippines</searchLink>
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  Data: 1822-7864<br />2538-7111
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This study assesses and ascertains the relationship between university infrastructure and student satisfaction, emphasizing how facilities influence students' academic experiences and overall well-being. Using a convergent parallel mixed-methods approach, the research collected quantitative and qualitative data from over 1,600 students across 13 colleges in one state university in the City of Malolos, Bulacan, Philippines. The survey evaluated student satisfaction in five categories: library and learning resources, IT and digital services, student support services, health and wellness facilities, and recreational spaces. Findings revealed high satisfaction in areas like library cleanliness, student portals, medical services, and grievance handling procedures. However, notable deficiencies were identified in Wi-Fi reliability, digital resource accessibility, comfort room conditions, and canteen facilities. Thematic analysis of qualitative feedback echoed these concerns and highlighted additional needs for improved ventilation, lounge areas, and inclusive recreational spaces. ANOVA analysis showed significant differences in satisfaction based on college and year level, suggesting disparities in infrastructure quality and service delivery across colleges. Considering the strategic investment in infrastructure, particularly in digital services, sanitation, and inclusive spaces, it becomes pivotal for enhancing student satisfaction and academic outcomes. With this, effective improvement includes regular restroom maintenance, upgrading Wi-Fi infrastructure, expanding study and lounge areas, and ensuring standardized support services across colleges. These efforts are critical to creating a learning environment that supports student engagement, performance, and holistic development.
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  Data: EJ1481943
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    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 24
        StartPage: 501
    Subjects:
      – SubjectFull: Student Satisfaction
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Academic Libraries
        Type: general
      – SubjectFull: Educational Resources
        Type: general
      – SubjectFull: Computer Uses in Education
        Type: general
      – SubjectFull: Student Personnel Services
        Type: general
      – SubjectFull: Health Facilities
        Type: general
      – SubjectFull: Recreational Facilities
        Type: general
      – SubjectFull: Campuses
        Type: general
      – SubjectFull: Undergraduate Students
        Type: general
      – SubjectFull: Philippines
        Type: general
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      – TitleFull: The Role of Infrastructure and Student Satisfaction in Higher Education: Inputs for Campus Development Plan
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              Y: 2025
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