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Online Teaching during the COVID-19 Pandemic: Perspectives from Lecturers and Administrators in Malaysian Universities

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Title: Online Teaching during the COVID-19 Pandemic: Perspectives from Lecturers and Administrators in Malaysian Universities
Language: English
Authors: Sonali-J Suresh Kumar (ORCID 0009-0004-4171-6731), Cheng Ean Catherine Lee (ORCID 0000-0003-2360-7369), Angela Siew Hoong Lee (ORCID 0000-0003-3388-2372), Glenda Crosling (ORCID 0000-0002-8431-3252), Benedict Valentine Arulanandam (ORCID 0000-0002-9653-4183), Siti Norbaya Azizan (ORCID 0000-0001-9434-3378)
Source: Knowledge Management & E-Learning. 2026 18(1):60-92.
Availability: Laboratory of Knowledge Management & E-Learning. Web site: http://www.kmel-journal.org/ojs/index.php/online-publication
Peer Reviewed: Y
Page Count: 34
Publication Date: 2026
Document Type: Journal Articles
Reports - Research
Tests/Questionnaires
Education Level: Higher Education
Postsecondary Education
Descriptors: COVID-19, Pandemics, Higher Education, College Administration, Administrator Role, College Faculty, Intention, Online Courses, Distance Education, Technology Uses in Education, Administrator Attitudes, Teacher Attitudes, Barriers, Foreign Countries, Satisfaction, Teacher Role, Instructional Effectiveness
Geographic Terms: Malaysia
ISSN: 2073-7904
Abstract: University administrators and lecturers played vital roles in delivering education online during the global shift caused by the COVID-19 pandemic. However, most studies explore the experiences of students during the pandemic and often overlook the perspectives of university administrators and lecturers. This study aims to understand university administrators' experiences and factors influencing lecturers' behavioural intentions towards online teaching and learning in Malaysian higher education institutions (HEIs) during and postpandemic. A mixed-methods approach was used, where interviews with 24 university administrators and a survey with 100 lecturers were conducted. The qualitative data were analysed using thematic analysis, and the quantitative data were analysed using SPSS version 26. The results revealed six key themes related to the challenges of online learning and solutions, the effectiveness of online tools, and satisfaction with online teaching. Key factors influencing online teaching intentions were identified, with 'Suitability for Teaching' and 'Online System Flexibility' ranking highest. While high satisfaction levels were reported, the study highlights the need for ongoing improvements in online education within Malaysian HEIs. This study draws on the integrated views and understandings of the administrators and the practical reality and views of the lecturers. This paper thus provides an integrated and ecosystem-like set of guidelines for university policymakers to make adjustments to current online teaching and learning practices, ensuring optimal pedagogical experiences and preparedness for future emergencies such as pandemics in Malaysian HEIs.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1493179
Database: ERIC
FullText Text:
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  Data: Online Teaching during the COVID-19 Pandemic: Perspectives from Lecturers and Administrators in Malaysian Universities
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Sonali-J+Suresh+Kumar%22">Sonali-J Suresh Kumar</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0004-4171-6731">0009-0004-4171-6731</externalLink>)<br /><searchLink fieldCode="AR" term="%22Cheng+Ean+Catherine+Lee%22">Cheng Ean Catherine Lee</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0003-2360-7369">0000-0003-2360-7369</externalLink>)<br /><searchLink fieldCode="AR" term="%22Angela+Siew+Hoong+Lee%22">Angela Siew Hoong Lee</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0003-3388-2372">0000-0003-3388-2372</externalLink>)<br /><searchLink fieldCode="AR" term="%22Glenda+Crosling%22">Glenda Crosling</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-8431-3252">0000-0002-8431-3252</externalLink>)<br /><searchLink fieldCode="AR" term="%22Benedict+Valentine+Arulanandam%22">Benedict Valentine Arulanandam</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-9653-4183">0000-0002-9653-4183</externalLink>)<br /><searchLink fieldCode="AR" term="%22Siti+Norbaya+Azizan%22">Siti Norbaya Azizan</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-9434-3378">0000-0001-9434-3378</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Knowledge+Management+%26+E-Learning%22"><i>Knowledge Management & E-Learning</i></searchLink>. 2026 18(1):60-92.
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  Data: Laboratory of Knowledge Management & E-Learning. Web site: http://www.kmel-journal.org/ojs/index.php/online-publication
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  Data: Y
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  Label: Page Count
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  Data: 34
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  Label: Publication Date
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  Data: 2026
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  Data: Journal Articles<br />Reports - Research<br />Tests/Questionnaires
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22Pandemics%22">Pandemics</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22College+Administration%22">College Administration</searchLink><br /><searchLink fieldCode="DE" term="%22Administrator+Role%22">Administrator Role</searchLink><br /><searchLink fieldCode="DE" term="%22College+Faculty%22">College Faculty</searchLink><br /><searchLink fieldCode="DE" term="%22Intention%22">Intention</searchLink><br /><searchLink fieldCode="DE" term="%22Online+Courses%22">Online Courses</searchLink><br /><searchLink fieldCode="DE" term="%22Distance+Education%22">Distance Education</searchLink><br /><searchLink fieldCode="DE" term="%22Technology+Uses+in+Education%22">Technology Uses in Education</searchLink><br /><searchLink fieldCode="DE" term="%22Administrator+Attitudes%22">Administrator Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Teacher+Attitudes%22">Teacher Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Barriers%22">Barriers</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Satisfaction%22">Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Teacher+Role%22">Teacher Role</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Effectiveness%22">Instructional Effectiveness</searchLink>
– Name: Subject
  Label: Geographic Terms
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  Data: <searchLink fieldCode="DE" term="%22Malaysia%22">Malaysia</searchLink>
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  Data: 2073-7904
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: University administrators and lecturers played vital roles in delivering education online during the global shift caused by the COVID-19 pandemic. However, most studies explore the experiences of students during the pandemic and often overlook the perspectives of university administrators and lecturers. This study aims to understand university administrators' experiences and factors influencing lecturers' behavioural intentions towards online teaching and learning in Malaysian higher education institutions (HEIs) during and postpandemic. A mixed-methods approach was used, where interviews with 24 university administrators and a survey with 100 lecturers were conducted. The qualitative data were analysed using thematic analysis, and the quantitative data were analysed using SPSS version 26. The results revealed six key themes related to the challenges of online learning and solutions, the effectiveness of online tools, and satisfaction with online teaching. Key factors influencing online teaching intentions were identified, with 'Suitability for Teaching' and 'Online System Flexibility' ranking highest. While high satisfaction levels were reported, the study highlights the need for ongoing improvements in online education within Malaysian HEIs. This study draws on the integrated views and understandings of the administrators and the practical reality and views of the lecturers. This paper thus provides an integrated and ecosystem-like set of guidelines for university policymakers to make adjustments to current online teaching and learning practices, ensuring optimal pedagogical experiences and preparedness for future emergencies such as pandemics in Malaysian HEIs.
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  Data: 2026
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  Label: Accession Number
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  Data: EJ1493179
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      – Text: English
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        PageCount: 34
        StartPage: 60
    Subjects:
      – SubjectFull: COVID-19
        Type: general
      – SubjectFull: Pandemics
        Type: general
      – SubjectFull: Higher Education
        Type: general
      – SubjectFull: College Administration
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      – SubjectFull: Administrator Role
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      – SubjectFull: College Faculty
        Type: general
      – SubjectFull: Intention
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      – SubjectFull: Online Courses
        Type: general
      – SubjectFull: Distance Education
        Type: general
      – SubjectFull: Technology Uses in Education
        Type: general
      – SubjectFull: Administrator Attitudes
        Type: general
      – SubjectFull: Teacher Attitudes
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      – SubjectFull: Barriers
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      – SubjectFull: Foreign Countries
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      – SubjectFull: Satisfaction
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      – SubjectFull: Teacher Role
        Type: general
      – SubjectFull: Instructional Effectiveness
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      – SubjectFull: Malaysia
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