Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study
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| Title: | Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study |
|---|---|
| Language: | English |
| Authors: | Soumendra Narain Bagchi, Rajeev Sharma |
| Source: | Learning Organization. 2025 32(3):418-436. |
| Availability: | Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight |
| Peer Reviewed: | Y |
| Page Count: | 19 |
| Publication Date: | 2025 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Information Systems, Program Implementation, Information Technology, Small Businesses, Organizational Development, Strategic Planning, Decision Making, Concept Mapping, Systems Analysis |
| DOI: | 10.1108/TLO-07-2023-0120 |
| ISSN: | 0969-6474 1758-7905 |
| Abstract: | Purpose: This study aims to examine the application of Wardley mapping on developing and implementing an information technology (IT) strategy in a small-scale business. This case study illustrates the potency of multitier analysis using Wardley mapping technique to explore capability gaps and areas to focus on before undertaking IT projects. Design/methodology/approach: This study uses a single case of enterprise resource planning implementation and subsequent abandonment in a small-scale manufacturing company. Findings: This study demonstrates that multitier analysis using Wardley mapping enables a comprehensive examination of organizational capabilities, including a granular analysis of issues that must be managed for successful implementation of an IT project. Research limitations/implications: While the findings of a single case study offer limited generalizability, this study sets out the approach that can be extended in more complex settings. Practical implications: The approach to understanding the organizational capabilities required to execute IT projects, or any change management project, offers significant benefits to managers and leaders. Originality/value: The authors make two distinct contributions: The Wardley mapping technique has emerged as a new tool for understanding business models, particularly in government projects notable in the UK. This study extends its application to the small-scale manufacturing sector. The second contribution is elaborating on multitier analysis, which allows a granular analysis of issues that can impair the IT project implementation, including an assessment of the organizational capabilities required to deliver a successful project. |
| Abstractor: | As Provided |
| Entry Date: | 2026 |
| Accession Number: | EJ1497149 |
| Database: | ERIC |
| Abstract: | Purpose: This study aims to examine the application of Wardley mapping on developing and implementing an information technology (IT) strategy in a small-scale business. This case study illustrates the potency of multitier analysis using Wardley mapping technique to explore capability gaps and areas to focus on before undertaking IT projects. Design/methodology/approach: This study uses a single case of enterprise resource planning implementation and subsequent abandonment in a small-scale manufacturing company. Findings: This study demonstrates that multitier analysis using Wardley mapping enables a comprehensive examination of organizational capabilities, including a granular analysis of issues that must be managed for successful implementation of an IT project. Research limitations/implications: While the findings of a single case study offer limited generalizability, this study sets out the approach that can be extended in more complex settings. Practical implications: The approach to understanding the organizational capabilities required to execute IT projects, or any change management project, offers significant benefits to managers and leaders. Originality/value: The authors make two distinct contributions: The Wardley mapping technique has emerged as a new tool for understanding business models, particularly in government projects notable in the UK. This study extends its application to the small-scale manufacturing sector. The second contribution is elaborating on multitier analysis, which allows a granular analysis of issues that can impair the IT project implementation, including an assessment of the organizational capabilities required to deliver a successful project. |
|---|---|
| ISSN: | 0969-6474 1758-7905 |
| DOI: | 10.1108/TLO-07-2023-0120 |
