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Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study

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Title: Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study
Language: English
Authors: Soumendra Narain Bagchi, Rajeev Sharma
Source: Learning Organization. 2025 32(3):418-436.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 19
Publication Date: 2025
Document Type: Journal Articles
Reports - Research
Descriptors: Information Systems, Program Implementation, Information Technology, Small Businesses, Organizational Development, Strategic Planning, Decision Making, Concept Mapping, Systems Analysis
DOI: 10.1108/TLO-07-2023-0120
ISSN: 0969-6474
1758-7905
Abstract: Purpose: This study aims to examine the application of Wardley mapping on developing and implementing an information technology (IT) strategy in a small-scale business. This case study illustrates the potency of multitier analysis using Wardley mapping technique to explore capability gaps and areas to focus on before undertaking IT projects. Design/methodology/approach: This study uses a single case of enterprise resource planning implementation and subsequent abandonment in a small-scale manufacturing company. Findings: This study demonstrates that multitier analysis using Wardley mapping enables a comprehensive examination of organizational capabilities, including a granular analysis of issues that must be managed for successful implementation of an IT project. Research limitations/implications: While the findings of a single case study offer limited generalizability, this study sets out the approach that can be extended in more complex settings. Practical implications: The approach to understanding the organizational capabilities required to execute IT projects, or any change management project, offers significant benefits to managers and leaders. Originality/value: The authors make two distinct contributions: The Wardley mapping technique has emerged as a new tool for understanding business models, particularly in government projects notable in the UK. This study extends its application to the small-scale manufacturing sector. The second contribution is elaborating on multitier analysis, which allows a granular analysis of issues that can impair the IT project implementation, including an assessment of the organizational capabilities required to deliver a successful project.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1497149
Database: ERIC
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  Data: Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study
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  Data: <searchLink fieldCode="AR" term="%22Soumendra+Narain+Bagchi%22">Soumendra Narain Bagchi</searchLink><br /><searchLink fieldCode="AR" term="%22Rajeev+Sharma%22">Rajeev Sharma</searchLink>
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: Purpose: This study aims to examine the application of Wardley mapping on developing and implementing an information technology (IT) strategy in a small-scale business. This case study illustrates the potency of multitier analysis using Wardley mapping technique to explore capability gaps and areas to focus on before undertaking IT projects. Design/methodology/approach: This study uses a single case of enterprise resource planning implementation and subsequent abandonment in a small-scale manufacturing company. Findings: This study demonstrates that multitier analysis using Wardley mapping enables a comprehensive examination of organizational capabilities, including a granular analysis of issues that must be managed for successful implementation of an IT project. Research limitations/implications: While the findings of a single case study offer limited generalizability, this study sets out the approach that can be extended in more complex settings. Practical implications: The approach to understanding the organizational capabilities required to execute IT projects, or any change management project, offers significant benefits to managers and leaders. Originality/value: The authors make two distinct contributions: The Wardley mapping technique has emerged as a new tool for understanding business models, particularly in government projects notable in the UK. This study extends its application to the small-scale manufacturing sector. The second contribution is elaborating on multitier analysis, which allows a granular analysis of issues that can impair the IT project implementation, including an assessment of the organizational capabilities required to deliver a successful project.
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        Value: 10.1108/TLO-07-2023-0120
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      – SubjectFull: Program Implementation
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      – SubjectFull: Information Technology
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      – SubjectFull: Small Businesses
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      – SubjectFull: Organizational Development
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      – SubjectFull: Strategic Planning
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      – SubjectFull: Decision Making
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      – SubjectFull: Concept Mapping
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      – SubjectFull: Systems Analysis
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      – TitleFull: Exploring Organizational Competencies to Implement IT Systems Using Wardley Mapping: A Case Study
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            NameFull: Rajeev Sharma
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