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The Impact of Education Quality Indicators on Students' Satisfaction

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Title: The Impact of Education Quality Indicators on Students' Satisfaction
Language: English
Authors: Maryam Ikram (ORCID 0000-0001-5702-0262), Syed Muhammad Umer Saleem (ORCID 0009-0001-8078-1614), Waqas Mehmood (ORCID 0000-0002-7975-220X)
Source: Journal of Applied Research in Higher Education. 2026 18(1):326-341.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 16
Publication Date: 2026
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Educational Quality, Educational Indicators, Student Attitudes, Student Satisfaction, International Organizations, Foreign Countries, Graduate Students, Private Colleges, Instructional Materials, Teaching Methods, Educational Facilities, Evaluation Methods
Geographic Terms: Pakistan
DOI: 10.1108/JARHE-03-2024-0134
ISSN: 2050-7003
1758-1184
Abstract: Purpose: This study aims to determine the impact of the United Nations Educational, Scientific and Cultural Organisation (UNESCO) education quality indicators nexus using teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment on students' satisfaction (SS) in Pakistani higher education institutions (HEIs). Design/methodology/approach: An investigation was conducted using empirical research involving 440 postgraduate students from 11 private universities in Lahore, Punjab Province, Pakistan. Data were collected through an online questionnaire. Participants were selected using a stratified sampling technique, and the data were analysed using partial least squares structural equation modelling. Findings: The findings proved the existence of a significant and positive relationship between teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment of SS in Pakistani HEIs. Originality/value: The novelty of this article lies in the fact that it addresses the gap in the existing literature by exploring the impact of teaching and learning materials, physical infrastructure and facilities, teaching methods, assessment and student satisfaction in the context of private higher education in Pakistan.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1502476
Database: ERIC
FullText Text:
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PubType: Academic Journal
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IllustrationInfo
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  Label: Title
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  Data: The Impact of Education Quality Indicators on Students' Satisfaction
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Maryam+Ikram%22">Maryam Ikram</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-5702-0262">0000-0001-5702-0262</externalLink>)<br /><searchLink fieldCode="AR" term="%22Syed+Muhammad+Umer+Saleem%22">Syed Muhammad Umer Saleem</searchLink> (ORCID <externalLink term="https://orcid.org/0009-0001-8078-1614">0009-0001-8078-1614</externalLink>)<br /><searchLink fieldCode="AR" term="%22Waqas+Mehmood%22">Waqas Mehmood</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-7975-220X">0000-0002-7975-220X</externalLink>)
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  Label: Source
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  Data: <searchLink fieldCode="SO" term="%22Journal+of+Applied+Research+in+Higher+Education%22"><i>Journal of Applied Research in Higher Education</i></searchLink>. 2026 18(1):326-341.
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  Label: Availability
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
– Name: PeerReviewed
  Label: Peer Reviewed
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  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 16
– Name: DatePubCY
  Label: Publication Date
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  Data: 2026
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  Data: Journal Articles<br />Reports - Research
– Name: Audience
  Label: Education Level
  Group: Audnce
  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Educational+Quality%22">Educational Quality</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Indicators%22">Educational Indicators</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22International+Organizations%22">International Organizations</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Graduate+Students%22">Graduate Students</searchLink><br /><searchLink fieldCode="DE" term="%22Private+Colleges%22">Private Colleges</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Materials%22">Instructional Materials</searchLink><br /><searchLink fieldCode="DE" term="%22Teaching+Methods%22">Teaching Methods</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Facilities%22">Educational Facilities</searchLink><br /><searchLink fieldCode="DE" term="%22Evaluation+Methods%22">Evaluation Methods</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Pakistan%22">Pakistan</searchLink>
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1108/JARHE-03-2024-0134
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 2050-7003<br />1758-1184
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: This study aims to determine the impact of the United Nations Educational, Scientific and Cultural Organisation (UNESCO) education quality indicators nexus using teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment on students' satisfaction (SS) in Pakistani higher education institutions (HEIs). Design/methodology/approach: An investigation was conducted using empirical research involving 440 postgraduate students from 11 private universities in Lahore, Punjab Province, Pakistan. Data were collected through an online questionnaire. Participants were selected using a stratified sampling technique, and the data were analysed using partial least squares structural equation modelling. Findings: The findings proved the existence of a significant and positive relationship between teaching and learning materials, physical infrastructure and facilities, teaching methods and assessment of SS in Pakistani HEIs. Originality/value: The novelty of this article lies in the fact that it addresses the gap in the existing literature by exploring the impact of teaching and learning materials, physical infrastructure and facilities, teaching methods, assessment and student satisfaction in the context of private higher education in Pakistan.
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  Data: As Provided
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  Label: Entry Date
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  Data: 2026
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  Label: Accession Number
  Group: ID
  Data: EJ1502476
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1502476
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1108/JARHE-03-2024-0134
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 16
        StartPage: 326
    Subjects:
      – SubjectFull: Educational Quality
        Type: general
      – SubjectFull: Educational Indicators
        Type: general
      – SubjectFull: Student Attitudes
        Type: general
      – SubjectFull: Student Satisfaction
        Type: general
      – SubjectFull: International Organizations
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Graduate Students
        Type: general
      – SubjectFull: Private Colleges
        Type: general
      – SubjectFull: Instructional Materials
        Type: general
      – SubjectFull: Teaching Methods
        Type: general
      – SubjectFull: Educational Facilities
        Type: general
      – SubjectFull: Evaluation Methods
        Type: general
      – SubjectFull: Pakistan
        Type: general
    Titles:
      – TitleFull: The Impact of Education Quality Indicators on Students' Satisfaction
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            NameFull: Syed Muhammad Umer Saleem
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            NameFull: Waqas Mehmood
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            – TitleFull: Journal of Applied Research in Higher Education
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