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Library Users' Service Desires: A LibQUAL+ Study

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Title: Library Users' Service Desires: A LibQUAL+ Study
Language: English
Authors: Thompson, Bruce, Kyrillidou, Martha, Cook, Colleen
Source: Library Quarterly. Jan 2008 78(1):1-18.
Availability: University of Chicago Press. Journals Division, P.O. Box 37005, Chicago, IL 60637. Tel: 877-705-188; Tel: 773-753-3347; Fax: 877-705-1879; Fax: 773-753-0811; e-mail: subscriptions@press.uchicago.edu; Web site: http://www.journals.uchicago.edu
Peer Reviewed: Y
Page Count: 18
Publication Date: 2008
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Descriptors: Foreign Countries, Library Services, North American English, Users (Information), User Needs (Information), User Satisfaction (Information), Library Research, Comparative Analysis, Comparative Education, Cohort Analysis, Interest Inventories
Geographic Terms: North America
DOI: 10.1086/523907
ISSN: 0024-2519
Abstract: The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e., institutions using the American English version of the protocol, as against institutions using the British English language version); and across time (i.e., the years 2004-6, during which time the protocol was not altered). The sample consisted of 297,158 LibQUAL+ participants from the years 2004, 2005, and 2006, who completed either the American English ([eta][subscript AE] = 227,808) or the British English ([eta][subscript BE] = 69,350) version of the protocol. Here, the language version was used as a marker for whether the 297,158 respondents were located in North America or Europe. The heterogeneity of user desires across disciplines was also evaluated.
Abstractor: As Provided
Entry Date: 2010
Accession Number: EJ875978
Database: ERIC
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  Data: Library Users' Service Desires: A LibQUAL+ Study
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  Data: <searchLink fieldCode="SO" term="%22Library+Quarterly%22"><i>Library Quarterly</i></searchLink>. Jan 2008 78(1):1-18.
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  Data: University of Chicago Press. Journals Division, P.O. Box 37005, Chicago, IL 60637. Tel: 877-705-188; Tel: 773-753-3347; Fax: 877-705-1879; Fax: 773-753-0811; e-mail: subscriptions@press.uchicago.edu; Web site: http://www.journals.uchicago.edu
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  Data: <searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Services%22">Library Services</searchLink><br /><searchLink fieldCode="DE" term="%22North+American+English%22">North American English</searchLink><br /><searchLink fieldCode="DE" term="%22Users+%28Information%29%22">Users (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22User+Needs+%28Information%29%22">User Needs (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22User+Satisfaction+%28Information%29%22">User Satisfaction (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Research%22">Library Research</searchLink><br /><searchLink fieldCode="DE" term="%22Comparative+Analysis%22">Comparative Analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Comparative+Education%22">Comparative Education</searchLink><br /><searchLink fieldCode="DE" term="%22Cohort+Analysis%22">Cohort Analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Interest+Inventories%22">Interest Inventories</searchLink>
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  Data: 10.1086/523907
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  Data: 0024-2519
– Name: Abstract
  Label: Abstract
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  Data: The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e., institutions using the American English version of the protocol, as against institutions using the British English language version); and across time (i.e., the years 2004-6, during which time the protocol was not altered). The sample consisted of 297,158 LibQUAL+ participants from the years 2004, 2005, and 2006, who completed either the American English ([eta][subscript AE] = 227,808) or the British English ([eta][subscript BE] = 69,350) version of the protocol. Here, the language version was used as a marker for whether the 297,158 respondents were located in North America or Europe. The heterogeneity of user desires across disciplines was also evaluated.
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      – SubjectFull: North American English
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