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Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies

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Title: Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies
Language: English
Authors: Saha, Dhanonjoy C., Ahmed, Abrar, Hanumandla, Shailaja
Source: Research Management Review. Fall-Win 2011 18(2):1-26.
Availability: National Council of University Research Administrators. 1015 18th Street NW Suite 901, Washington, DC 20036. Tel: 202-466-3894; Fax: 202-223-5573; e-mail: info@ncura.edu; Web site: http://www.ncura.edu/content/news/rmr
Peer Reviewed: Y
Physical Description: PDF
Page Count: 26
Publication Date: 2011
Document Type: Journal Articles
Reports - Research
Education Level: Adult Education
Descriptors: Efficiency, Educational Quality, Educational Improvement, Research Administration, Case Studies, Institutional Characteristics, Expectation, Intervention, Observation, Operations Research, Performance Technology, Industrial Psychology, Performance Factors, Pretests Posttests, Program Effectiveness, Critical Path Method, Critical Incidents Method
ISSN: 1068-4867
Abstract: Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in three different institutions between 2003 and 2010. To increase efficiency and improve quality in research administration, an "open-expectation," outcome-based efficiency (application review turn-around, operating costs), and quality (compliance error rate) improvement initiative was taken and data collected. Before initiation and during the observation and data collection, the stakeholders were consulted, tools generated, employees trained, conducive work environments created, and expectations clearly communicated to employees. Analyses of the data showed that implementation of the initiative with an expectation of improvement resulted in improved employee efficiency and quality of their work, resulting in improved financial performance of the operating units studied. (Contains 1 table, 9 figures, and 2 endnotes.)
Abstractor: As Provided
Number of References: 24
Entry Date: 2012
Accession Number: EJ980459
Database: ERIC
FullText Text:
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  Data: Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies
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  Data: <searchLink fieldCode="SO" term="%22Research+Management+Review%22"><i>Research Management Review</i></searchLink>. Fall-Win 2011 18(2):1-26.
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  Data: National Council of University Research Administrators. 1015 18th Street NW Suite 901, Washington, DC 20036. Tel: 202-466-3894; Fax: 202-223-5573; e-mail: info@ncura.edu; Web site: http://www.ncura.edu/content/news/rmr
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  Data: 26
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  Data: <searchLink fieldCode="DE" term="%22Efficiency%22">Efficiency</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Quality%22">Educational Quality</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Improvement%22">Educational Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Research+Administration%22">Research Administration</searchLink><br /><searchLink fieldCode="DE" term="%22Case+Studies%22">Case Studies</searchLink><br /><searchLink fieldCode="DE" term="%22Institutional+Characteristics%22">Institutional Characteristics</searchLink><br /><searchLink fieldCode="DE" term="%22Expectation%22">Expectation</searchLink><br /><searchLink fieldCode="DE" term="%22Intervention%22">Intervention</searchLink><br /><searchLink fieldCode="DE" term="%22Observation%22">Observation</searchLink><br /><searchLink fieldCode="DE" term="%22Operations+Research%22">Operations Research</searchLink><br /><searchLink fieldCode="DE" term="%22Performance+Technology%22">Performance Technology</searchLink><br /><searchLink fieldCode="DE" term="%22Industrial+Psychology%22">Industrial Psychology</searchLink><br /><searchLink fieldCode="DE" term="%22Performance+Factors%22">Performance Factors</searchLink><br /><searchLink fieldCode="DE" term="%22Pretests+Posttests%22">Pretests Posttests</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Effectiveness%22">Program Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Critical+Path+Method%22">Critical Path Method</searchLink><br /><searchLink fieldCode="DE" term="%22Critical+Incidents+Method%22">Critical Incidents Method</searchLink>
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  Data: 1068-4867
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  Label: Abstract
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  Data: Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in three different institutions between 2003 and 2010. To increase efficiency and improve quality in research administration, an "open-expectation," outcome-based efficiency (application review turn-around, operating costs), and quality (compliance error rate) improvement initiative was taken and data collected. Before initiation and during the observation and data collection, the stakeholders were consulted, tools generated, employees trained, conducive work environments created, and expectations clearly communicated to employees. Analyses of the data showed that implementation of the initiative with an expectation of improvement resulted in improved employee efficiency and quality of their work, resulting in improved financial performance of the operating units studied. (Contains 1 table, 9 figures, and 2 endnotes.)
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  Data: As Provided
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  Data: 2012
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  Data: EJ980459
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      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 26
        StartPage: 1
    Subjects:
      – SubjectFull: Efficiency
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      – SubjectFull: Educational Quality
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      – SubjectFull: Educational Improvement
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      – SubjectFull: Institutional Characteristics
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      – SubjectFull: Expectation
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      – SubjectFull: Observation
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      – SubjectFull: Operations Research
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      – SubjectFull: Performance Technology
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      – SubjectFull: Performance Factors
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      – SubjectFull: Critical Path Method
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      – SubjectFull: Critical Incidents Method
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      – TitleFull: Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies
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