Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies
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| Title: | Expectation-Based Efficiency and Quality Improvements in Research Administration: Multi-Institutional Case Studies |
|---|---|
| Language: | English |
| Authors: | Saha, Dhanonjoy C., Ahmed, Abrar, Hanumandla, Shailaja |
| Source: | Research Management Review. Fall-Win 2011 18(2):1-26. |
| Availability: | National Council of University Research Administrators. 1015 18th Street NW Suite 901, Washington, DC 20036. Tel: 202-466-3894; Fax: 202-223-5573; e-mail: info@ncura.edu; Web site: http://www.ncura.edu/content/news/rmr |
| Peer Reviewed: | Y |
| Physical Description: | |
| Page Count: | 26 |
| Publication Date: | 2011 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Adult Education |
| Descriptors: | Efficiency, Educational Quality, Educational Improvement, Research Administration, Case Studies, Institutional Characteristics, Expectation, Intervention, Observation, Operations Research, Performance Technology, Industrial Psychology, Performance Factors, Pretests Posttests, Program Effectiveness, Critical Path Method, Critical Incidents Method |
| ISSN: | 1068-4867 |
| Abstract: | Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in three different institutions between 2003 and 2010. To increase efficiency and improve quality in research administration, an "open-expectation," outcome-based efficiency (application review turn-around, operating costs), and quality (compliance error rate) improvement initiative was taken and data collected. Before initiation and during the observation and data collection, the stakeholders were consulted, tools generated, employees trained, conducive work environments created, and expectations clearly communicated to employees. Analyses of the data showed that implementation of the initiative with an expectation of improvement resulted in improved employee efficiency and quality of their work, resulting in improved financial performance of the operating units studied. (Contains 1 table, 9 figures, and 2 endnotes.) |
| Abstractor: | As Provided |
| Number of References: | 24 |
| Entry Date: | 2012 |
| Accession Number: | EJ980459 |
| Database: | ERIC |
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