APA (7th ed.) Citation

Lin, Y., & Su, H. (2003). Strategic analysis of customer relationship management—a field study on hotel enterprises. Total Quality Management & Business Excellence, 14(6), 715. https://doi.org/10.1080/1478336032000053843

Chicago Style (17th ed.) Citation

Lin, Yichen, and Hwan-Yann Su. "Strategic Analysis of Customer Relationship Management—a Field Study on Hotel Enterprises." Total Quality Management & Business Excellence 14, no. 6 (2003): 715. https://doi.org/10.1080/1478336032000053843.

MLA (9th ed.) Citation

Lin, Yichen, and Hwan-Yann Su. "Strategic Analysis of Customer Relationship Management—a Field Study on Hotel Enterprises." Total Quality Management & Business Excellence, vol. 14, no. 6, 2003, p. 715, https://doi.org/10.1080/1478336032000053843.