Leveraging human touch in service interactions: lessons from hospitality.
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| Title: | Leveraging human touch in service interactions: lessons from hospitality. |
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| Authors: | Solnet, David1 (AUTHOR) david.solnet@uq.edu.au, Subramony, Mahesh2 (AUTHOR) msubramony@niu.edu, Ford, Robert C.3 (AUTHOR) rford@bus.ucf.edu, Golubovskaya, Maria4 (AUTHOR) m.golubovskaya@uq.edu.au, Kang, Hee Jung (Annette)5 (AUTHOR) hjkang@vt.edu, Hancer, Murat6 (AUTHOR) Murat.Hancer@ucf.edu |
| Source: | Journal of Service Management. 2019, Vol. 30 Issue 3, p392-409. 18p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 17575818 |
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| DOI: | 10.1108/JOSM-12-2018-0380 |
