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Leveraging human touch in service interactions: lessons from hospitality.

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Title: Leveraging human touch in service interactions: lessons from hospitality.
Authors: Solnet, David1 (AUTHOR) david.solnet@uq.edu.au, Subramony, Mahesh2 (AUTHOR) msubramony@niu.edu, Ford, Robert C.3 (AUTHOR) rford@bus.ucf.edu, Golubovskaya, Maria4 (AUTHOR) m.golubovskaya@uq.edu.au, Kang, Hee Jung (Annette)5 (AUTHOR) hjkang@vt.edu, Hancer, Murat6 (AUTHOR) Murat.Hancer@ucf.edu
Source: Journal of Service Management. 2019, Vol. 30 Issue 3, p392-409. 18p.
Database: Hospitality & Tourism Complete
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Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 137948631
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
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  Data: Leveraging human touch in service interactions: lessons from hospitality.
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  Data: <searchLink fieldCode="AR" term="%22Solnet%2C+David%22">Solnet, David</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> david.solnet@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Subramony%2C+Mahesh%22">Subramony, Mahesh</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> msubramony@niu.edu</i><br /><searchLink fieldCode="AR" term="%22Ford%2C+Robert+C%2E%22">Ford, Robert C.</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> rford@bus.ucf.edu</i><br /><searchLink fieldCode="AR" term="%22Golubovskaya%2C+Maria%22">Golubovskaya, Maria</searchLink><relatesTo>4</relatesTo> (AUTHOR)<i> m.golubovskaya@uq.edu.au</i><br /><searchLink fieldCode="AR" term="%22Kang%2C+Hee+Jung+%28Annette%29%22">Kang, Hee Jung (Annette)</searchLink><relatesTo>5</relatesTo> (AUTHOR)<i> hjkang@vt.edu</i><br /><searchLink fieldCode="AR" term="%22Hancer%2C+Murat%22">Hancer, Murat</searchLink><relatesTo>6</relatesTo> (AUTHOR)<i> Murat.Hancer@ucf.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Management%22">Journal of Service Management</searchLink>. 2019, Vol. 30 Issue 3, p392-409. 18p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=137948631
RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1108/JOSM-12-2018-0380
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      – Code: eng
        Text: English
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        PageCount: 18
        StartPage: 392
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      – TitleFull: Leveraging human touch in service interactions: lessons from hospitality.
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            NameFull: Solnet, David
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            NameFull: Subramony, Mahesh
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            NameFull: Ford, Robert C.
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            NameFull: Golubovskaya, Maria
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            NameFull: Kang, Hee Jung (Annette)
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            NameFull: Hancer, Murat
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            – D: 01
              M: 08
              Text: 2019
              Type: published
              Y: 2019
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              Value: 30
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