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A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management.

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Title: A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management.
Authors: Liu, Yishu1 (AUTHOR), Chen, Zhong2 (AUTHOR) zhongchen202109@163.com
Source: Total Quality Management & Business Excellence. Apr2023, Vol. 34 Issue 5/6, p515-537. 23p.
Database: Hospitality & Tourism Complete
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        Value: 10.1080/14783363.2022.2071694
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        Text: English
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        PageCount: 23
        StartPage: 515
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      – TitleFull: A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management.
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              Text: Apr2023
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              Y: 2023
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