A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management.
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| Title: | A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management. |
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| Authors: | Liu, Yishu1 (AUTHOR), Chen, Zhong2 (AUTHOR) zhongchen202109@163.com |
| Source: | Total Quality Management & Business Excellence. Apr2023, Vol. 34 Issue 5/6, p515-537. 23p. |
| Database: | Hospitality & Tourism Complete |
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| ISSN: | 14783363 |
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| DOI: | 10.1080/14783363.2022.2071694 |
