Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.
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| Title: | Chatbot symbolic recovery and customer forgiveness: a moderated mediation model. |
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| Authors: | Zaki, Heba Salah1 (AUTHOR) heba.salah@fth.usc.edu.eg, Al-Romeedy, Bassam Samir1 (AUTHOR) bassam.samir@fth.usc.edu.eg |
| Source: | Journal of Hospitality & Tourism Technology. 2024, Vol. 15 Issue 4, p610-628. 19p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 17579880 |
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| DOI: | 10.1108/JHTT-11-2023-0374 |
