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Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.

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Title: Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.
Authors: Zaki, Heba Salah1 (AUTHOR) heba.salah@fth.usc.edu.eg, Al-Romeedy, Bassam Samir1 (AUTHOR) bassam.samir@fth.usc.edu.eg
Source: Journal of Hospitality & Tourism Technology. 2024, Vol. 15 Issue 4, p610-628. 19p.
Database: Hospitality & Tourism Complete
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  Availability: 0
Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 178816091
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.
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  Data: <searchLink fieldCode="AR" term="%22Zaki%2C+Heba+Salah%22">Zaki, Heba Salah</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> heba.salah@fth.usc.edu.eg</i><br /><searchLink fieldCode="AR" term="%22Al-Romeedy%2C+Bassam+Samir%22">Al-Romeedy, Bassam Samir</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> bassam.samir@fth.usc.edu.eg</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Hospitality+%26+Tourism+Technology%22">Journal of Hospitality & Tourism Technology</searchLink>. 2024, Vol. 15 Issue 4, p610-628. 19p.
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RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.1108/JHTT-11-2023-0374
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      – Code: eng
        Text: English
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        PageCount: 19
        StartPage: 610
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      – TitleFull: Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.
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            NameFull: Zaki, Heba Salah
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            NameFull: Al-Romeedy, Bassam Samir
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            – D: 01
              M: 10
              Text: 2024
              Type: published
              Y: 2024
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