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Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.

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Bibliographic Details
Title: Chatbot symbolic recovery and customer forgiveness: a moderated mediation model.
Authors: Zaki, Heba Salah1 (AUTHOR) heba.salah@fth.usc.edu.eg, Al-Romeedy, Bassam Samir1 (AUTHOR) bassam.samir@fth.usc.edu.eg
Source: Journal of Hospitality & Tourism Technology. 2024, Vol. 15 Issue 4, p610-628. 19p.
Database: Hospitality & Tourism Complete
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