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COMPETENCIA TÉCNICA EN LABORATORIOS DE ENSAYOS ANALÍTICOS. EXPERIENCIAS DE LA UNIDAD DE GESTIÓN DE LOS SERVICIOS CIENTÍFICOTÉCNICOS DECA.

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Title: COMPETENCIA TÉCNICA EN LABORATORIOS DE ENSAYOS ANALÍTICOS. EXPERIENCIAS DE LA UNIDAD DE GESTIÓN DE LOS SERVICIOS CIENTÍFICOTÉCNICOS DECA.
Alternate Title: Technical competence in analytical testing laboratories. Experiences of the DECA scientifictechnical services management unit.
Authors: Espinosa Lloréns, Ma. del Carmen1 maria.espinosa@cnic.cu, López Torres, Matilde1, Luna Saucedo, Bárbara1, León Hernández, Yadiana1
Source: Revista CENIC Ciencias Quimicas. jul-dic2020, Vol. 51 Issue 2, p268-289. 22p.
Subjects: TESTING laboratories, TESTING laboratory accreditation, QUALITY control, CUSTOMER satisfaction, RESEARCH
Geographic Terms: CUBA
Abstract (English): A laboratory must produce analytical data of sufficient precision and reliability within an acceptable time frame and at an allowable cost. For laboratories accredited by the 17025 standard, this objective becomes even more important, being the participation in Proficiency Testing (PT), as external quality control, the superior way of demonstrating their technical competence. DECA (formerly the Department of Studies on Environmental Pollution, today the Scientific-Technical Services Management Unit DECA), belonging to the National Center for Scientific Research in Cuba, with a long tradition of work in the field of the environment (including the characterization of water, wastewater and solid waste), achieved its first accreditation by the National Accreditation Body of the Republic of Cuba (ONARC, acronym in Spanish) in 2001 and has maintained a regular participation in PT. The objective of this work is to demonstrate the technical competence of the Unit of Management of Scientific-Technical Services (UG SCT-DECA, acronym in Spanish) in the analytical services it provides, through the results it has obtained from its continued participation in PT. Taking into account the PTs (national and international) in the period 2008-2019, different indicators were used to measure their performance, as well as graphic tools that allowed to visualize the behavior over time. The evidence demonstrates the technical competence maintained by DECA's analytical services, strengthening the quality and reliability of the results it brings to its clients, which has allowed the faithfulness of a considerable number of them. [ABSTRACT FROM AUTHOR]
Abstract (Spanish): Un laboratorio debe producir datos analíticos de precisión y confiabilidad suficientes en un plazo aceptable y a un costo admisible. Para los laboratorios acreditados por la norma 17025 este objetivo cobra una importancia mayor, siendo la participación en Ensayos de Aptitud (EA), como control de la calidad externo, la forma superior de demostrar su competencia técnica. El DECA (anteriormente Departamento de Estudios sobre Contaminación Ambiental, hoy en día, Unidad de Gestión de los Servicios Científico-Técnicos DECA (UG SCT-DECA)) perteneciente al Centro Nacional de Investigaciones Científicas de Cuba, con larga tradición de trabajo en el campo del medioambiente (entre ellos la caracterización de aguas, aguas residuales y residuos sólidos), logró su primera acreditación por el Órgano Nacional de Acreditación de la República de Cuba (ONARC) en 2001 y ha mantenido una participación regular en EA. El objetivo del presente trabajo es demostrar la competencia técnica de la Unidad de Gestión de los Servicios Científico-Técnicos DECA (UG SCT-DECA) en los servicios analíticos que brinda, mediante los resultados que ha obtenido en la participación continuada en Ensayos de Aptitud. Teniendo en cuenta los EA (nacionales e internacionales) en el período 2008-2019, se emplearon diferentes indicadores para medir el desempeño en los mismos, así como herramientas gráficas que permitieran visualizar el comportamiento en el tiempo. Se pudo evidenciar la competencia técnica mantenida por el DECA en los servicios analíticos que brinda, fortaleciendo con ello la calidad y confiabilidad de los resultados que entrega a sus clientes, lo que ha permitido la fidelización de una apreciable cantidad de ellos. [ABSTRACT FROM AUTHOR]
Copyright of Revista CENIC Ciencias Quimicas is the property of Centro Nacional de Investigaciones Cientificas and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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  Data: A laboratory must produce analytical data of sufficient precision and reliability within an acceptable time frame and at an allowable cost. For laboratories accredited by the 17025 standard, this objective becomes even more important, being the participation in Proficiency Testing (PT), as external quality control, the superior way of demonstrating their technical competence. DECA (formerly the Department of Studies on Environmental Pollution, today the Scientific-Technical Services Management Unit DECA), belonging to the National Center for Scientific Research in Cuba, with a long tradition of work in the field of the environment (including the characterization of water, wastewater and solid waste), achieved its first accreditation by the National Accreditation Body of the Republic of Cuba (ONARC, acronym in Spanish) in 2001 and has maintained a regular participation in PT. The objective of this work is to demonstrate the technical competence of the Unit of Management of Scientific-Technical Services (UG SCT-DECA, acronym in Spanish) in the analytical services it provides, through the results it has obtained from its continued participation in PT. Taking into account the PTs (national and international) in the period 2008-2019, different indicators were used to measure their performance, as well as graphic tools that allowed to visualize the behavior over time. The evidence demonstrates the technical competence maintained by DECA's analytical services, strengthening the quality and reliability of the results it brings to its clients, which has allowed the faithfulness of a considerable number of them. [ABSTRACT FROM AUTHOR]
– Name: Abstract
  Label: Abstract (Spanish)
  Group: Ab
  Data: Un laboratorio debe producir datos analíticos de precisión y confiabilidad suficientes en un plazo aceptable y a un costo admisible. Para los laboratorios acreditados por la norma 17025 este objetivo cobra una importancia mayor, siendo la participación en Ensayos de Aptitud (EA), como control de la calidad externo, la forma superior de demostrar su competencia técnica. El DECA (anteriormente Departamento de Estudios sobre Contaminación Ambiental, hoy en día, Unidad de Gestión de los Servicios Científico-Técnicos DECA (UG SCT-DECA)) perteneciente al Centro Nacional de Investigaciones Científicas de Cuba, con larga tradición de trabajo en el campo del medioambiente (entre ellos la caracterización de aguas, aguas residuales y residuos sólidos), logró su primera acreditación por el Órgano Nacional de Acreditación de la República de Cuba (ONARC) en 2001 y ha mantenido una participación regular en EA. El objetivo del presente trabajo es demostrar la competencia técnica de la Unidad de Gestión de los Servicios Científico-Técnicos DECA (UG SCT-DECA) en los servicios analíticos que brinda, mediante los resultados que ha obtenido en la participación continuada en Ensayos de Aptitud. Teniendo en cuenta los EA (nacionales e internacionales) en el período 2008-2019, se emplearon diferentes indicadores para medir el desempeño en los mismos, así como herramientas gráficas que permitieran visualizar el comportamiento en el tiempo. Se pudo evidenciar la competencia técnica mantenida por el DECA en los servicios analíticos que brinda, fortaleciendo con ello la calidad y confiabilidad de los resultados que entrega a sus clientes, lo que ha permitido la fidelización de una apreciable cantidad de ellos. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Revista CENIC Ciencias Quimicas is the property of Centro Nacional de Investigaciones Cientificas and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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