Experiences of Mental Health Professionals with Control and Labor Demands during the Implementation of Teleconsultation at a University Care Center during the First Stage of the COVID-19 Lockdown.
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| Title: | Experiences of Mental Health Professionals with Control and Labor Demands during the Implementation of Teleconsultation at a University Care Center during the First Stage of the COVID-19 Lockdown. |
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| Alternate Title: | Experiencias de profesionales de la salud mental en cuanto al control y las demandas laborales durante la implementación de la teleconsulta en un centro de atención universitario en la primera etapa de confinamiento. |
| Authors: | Rodríguez-Machain, Ana Carolina1 (AUTHOR), Álvarez-del-Río, Asunción1 (AUTHOR), Tafoya, Silvia A.1 (AUTHOR), Medina-Mora, María Elena2,3 (AUTHOR), Zamora Acosta, Mariana Lizeth4 (AUTHOR), Vargas-Huicochea, Ingrid1 (AUTHOR) |
| Source: | Salud Mental. Jul/Aug2025, Vol. 48 Issue 4, p195-202. 8p. |
| Subjects: | COVID-19, JOB stress, QUALITATIVE research, MEDICAL centers, MENTAL health personnel, PATIENT-professional relations, TELENURSING |
| Abstract (English): | Introduction: The implementation of teleconsultation during the first stage of the COVID-19 pandemic created work stress for mental health professionals, who were obliged to act in a timely manner without previously tested procedures. Objective: To describe the experiences of mental health professionals with control and work demands during the implementation of teleconsultation at a university health care center during the first phase of COVID-19. Method: This is a qualitative study with a phenomenological design. Twenty-eight focused interviews were conducted with the mental health team of a university health care center to explore the experiences of control and work demands associated with technological, organizational and human limitations. Results were analyzed using the meaning categorization technique: 1. Control/demand in the technological domain; 2. Control/demand in the organizational domain; and 3. Control/demand in the human domain. Results: Lack of structure, intermittent schedules, inclusion of technical assistance that conditioned their work, lack of control over meeting job demands, difficulty caring for high-risk patients, and no strategy for controlling a space that will guarantee confidentiality, constitute a high-stress scenario for professional performance. Discussion and conclusion: Lack of experience in the implementation of teleconsultation creates stress and distrust in the ability to establish therapeutic relationships. There is a need to construct teleconsultation care protocols for crisis care. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): | Introducción: La implementación de la teleconsulta durante la primera etapa de la pandemia por COVID-19 creó una situación de estrés laboral al tener que actuar de manera oportuna y sin los procedimientos previamente probados. Objetivo: Describir las experiencias de profesionales de salud mental sobre el control y las demandas laborales durante la implementación de la teleconsulta en un centro de salud universitario en la primera fase de la pandemia SARS-CoV-2 (COVID-19). Método: Este es un estudio cualitativo con diseño fenomenológico. Se realizaron veintiocho entrevistas focalizadas con el equipo de salud mental de un centro de salud universitario para investigar las experiencias de control y demanda laboral relacionadas con limitaciones tecnológicas, organizativas y humanas. Los resultados fueron analizados mediante la técnica de categorización de significados: 1. Control/demanda en el dominio tecnológico; 2. Control/exigencia en el ámbito organizacional; y 3. Control/demanda en el ámbito humano. Resultados: La falta de estructura, horarios intermitentes, inclusión de asistencia técnica que condicionaba su trabajo, falta de control para resolver las demandas laborales, dificultad para la atención de pacientes de alto riesgo y ninguna estrategia para controlar un espacio que garantice la confidencialidad, representa un alto -Escenario de estrés para el desempeño profesional. Discusión y conclusión: La falta de preparación para implementar la teleconsulta, genera estrés y falta de confianza en el establecimiento de relaciones terapéuticas. Se destaca la necesidad de establecer protocolos de atención de teleconsultas para la atención de crisis. [ABSTRACT FROM AUTHOR] |
| Copyright of Salud Mental is the property of Instituto Nacional de Psiquiatria Ramon de la Fuente and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | MedicLatina |
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| Header | DbId: lth DbLabel: MedicLatina An: 189187798 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Experiences of Mental Health Professionals with Control and Labor Demands during the Implementation of Teleconsultation at a University Care Center during the First Stage of the COVID-19 Lockdown. – Name: TitleAlt Label: Alternate Title Group: TiAlt Data: Experiencias de profesionales de la salud mental en cuanto al control y las demandas laborales durante la implementación de la teleconsulta en un centro de atención universitario en la primera etapa de confinamiento. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Rodríguez-Machain%2C+Ana+Carolina%22">Rodríguez-Machain, Ana Carolina</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Álvarez-del-Río%2C+Asunción%22">Álvarez-del-Río, Asunción</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Tafoya%2C+Silvia+A%2E%22">Tafoya, Silvia A.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Medina-Mora%2C+María+Elena%22">Medina-Mora, María Elena</searchLink><relatesTo>2,3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Zamora+Acosta%2C+Mariana+Lizeth%22">Zamora Acosta, Mariana Lizeth</searchLink><relatesTo>4</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Vargas-Huicochea%2C+Ingrid%22">Vargas-Huicochea, Ingrid</searchLink><relatesTo>1</relatesTo> (AUTHOR) – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Salud+Mental%22">Salud Mental</searchLink>. Jul/Aug2025, Vol. 48 Issue 4, p195-202. 8p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22JOB+stress%22">JOB stress</searchLink><br /><searchLink fieldCode="DE" term="%22QUALITATIVE+research%22">QUALITATIVE research</searchLink><br /><searchLink fieldCode="DE" term="%22MEDICAL+centers%22">MEDICAL centers</searchLink><br /><searchLink fieldCode="DE" term="%22MENTAL+health+personnel%22">MENTAL health personnel</searchLink><br /><searchLink fieldCode="DE" term="%22PATIENT-professional+relations%22">PATIENT-professional relations</searchLink><br /><searchLink fieldCode="DE" term="%22TELENURSING%22">TELENURSING</searchLink> – Name: Abstract Label: Abstract (English) Group: Ab Data: Introduction: The implementation of teleconsultation during the first stage of the COVID-19 pandemic created work stress for mental health professionals, who were obliged to act in a timely manner without previously tested procedures. Objective: To describe the experiences of mental health professionals with control and work demands during the implementation of teleconsultation at a university health care center during the first phase of COVID-19. Method: This is a qualitative study with a phenomenological design. Twenty-eight focused interviews were conducted with the mental health team of a university health care center to explore the experiences of control and work demands associated with technological, organizational and human limitations. Results were analyzed using the meaning categorization technique: 1. Control/demand in the technological domain; 2. Control/demand in the organizational domain; and 3. Control/demand in the human domain. Results: Lack of structure, intermittent schedules, inclusion of technical assistance that conditioned their work, lack of control over meeting job demands, difficulty caring for high-risk patients, and no strategy for controlling a space that will guarantee confidentiality, constitute a high-stress scenario for professional performance. Discussion and conclusion: Lack of experience in the implementation of teleconsultation creates stress and distrust in the ability to establish therapeutic relationships. There is a need to construct teleconsultation care protocols for crisis care. [ABSTRACT FROM AUTHOR] – Name: Abstract Label: Abstract (Spanish) Group: Ab Data: Introducción: La implementación de la teleconsulta durante la primera etapa de la pandemia por COVID-19 creó una situación de estrés laboral al tener que actuar de manera oportuna y sin los procedimientos previamente probados. Objetivo: Describir las experiencias de profesionales de salud mental sobre el control y las demandas laborales durante la implementación de la teleconsulta en un centro de salud universitario en la primera fase de la pandemia SARS-CoV-2 (COVID-19). Método: Este es un estudio cualitativo con diseño fenomenológico. Se realizaron veintiocho entrevistas focalizadas con el equipo de salud mental de un centro de salud universitario para investigar las experiencias de control y demanda laboral relacionadas con limitaciones tecnológicas, organizativas y humanas. Los resultados fueron analizados mediante la técnica de categorización de significados: 1. Control/demanda en el dominio tecnológico; 2. Control/exigencia en el ámbito organizacional; y 3. Control/demanda en el ámbito humano. Resultados: La falta de estructura, horarios intermitentes, inclusión de asistencia técnica que condicionaba su trabajo, falta de control para resolver las demandas laborales, dificultad para la atención de pacientes de alto riesgo y ninguna estrategia para controlar un espacio que garantice la confidencialidad, representa un alto -Escenario de estrés para el desempeño profesional. Discusión y conclusión: La falta de preparación para implementar la teleconsulta, genera estrés y falta de confianza en el establecimiento de relaciones terapéuticas. Se destaca la necesidad de establecer protocolos de atención de teleconsultas para la atención de crisis. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Salud Mental is the property of Instituto Nacional de Psiquiatria Ramon de la Fuente and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=lth&AN=189187798 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.17711/SM.0185-3325.2025.023 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 8 StartPage: 195 Subjects: – SubjectFull: COVID-19 Type: general – SubjectFull: JOB stress Type: general – SubjectFull: QUALITATIVE research Type: general – SubjectFull: MEDICAL centers Type: general – SubjectFull: MENTAL health personnel Type: general – SubjectFull: PATIENT-professional relations Type: general – SubjectFull: TELENURSING Type: general Titles: – TitleFull: Experiences of Mental Health Professionals with Control and Labor Demands during the Implementation of Teleconsultation at a University Care Center during the First Stage of the COVID-19 Lockdown. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Rodríguez-Machain, Ana Carolina – PersonEntity: Name: NameFull: Álvarez-del-Río, Asunción – PersonEntity: Name: NameFull: Tafoya, Silvia A. – PersonEntity: Name: NameFull: Medina-Mora, María Elena – PersonEntity: Name: NameFull: Zamora Acosta, Mariana Lizeth – PersonEntity: Name: NameFull: Vargas-Huicochea, Ingrid IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 07 Text: Jul/Aug2025 Type: published Y: 2025 Identifiers: – Type: issn-print Value: 01853325 Numbering: – Type: volume Value: 48 – Type: issue Value: 4 Titles: – TitleFull: Salud Mental Type: main |
| ResultId | 1 |
