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Implantación del Modelo Nacional para la Calidad Total en el Laboratorio Clínico.

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Title: Implantación del Modelo Nacional para la Calidad Total en el Laboratorio Clínico.
Authors: Acevedo Márquez, María Eugenia1 direccion.certuslab@gmail.com, Ortega, Beatriz Lecuanda1, Rodríguez Medellín, Martha Alicia1, Pérez, Pascual Robles1, Castillo Fragoso, Ma. del Carmen1, Speziale, Arturo M. Terrés2
Source: Revista Mexicana de Patologia Clinica. jul-sep2008, Vol. 55 Issue 3, p127-138. 12p. 1 Color Photograph, 6 Diagrams, 5 Charts.
Subjects: LABORATORIES, STRATEGIC planning, ISO 9001 Standard, TOTAL quality management, ACCREDITATION
Geographic Terms: MEXICO
Abstract (English): Certus Laboratories from Tijuana Baja California, Mexico, has driven evolution growth and development based on Total Quality Models and Systems, including strategic planning, design, organization control, and in accordance to ISO 9001:1994 Certification by BVQi: Bureau Veritas Quality International: «Clinical Laboratory Services Routine, Special and Reference Tests». On 2003 the laboratory was recertified on the next version of the standard which corresponds to ISO 9001:2000. On 2006, Certus CEO took the decision to adopt the Mexican Total Quality Management System in order to extend and improve the scope of their Quality System. To focus the scope and the laboratory's culture under the Total Quality Model, new work schemes had to be redesigned and established. The new model had to be capable to redirect the organization's efforts to improve value creation for customers, personnel, community and shareholders, and to improve competitively on health sector. The laboratory has participated on two occasions on the Baja California Quality and Competence Award having reached the goal after achieving the Award of The Year in 2007 on the Category of Services. On this report, Certus Total Quality Management System is presented and discussed exposing some of the conclusions that have been learned, the obstacles that had to be confronted and the benefits that have been obtained. On 2007 Certus Laboratories is preparing accreditation in accordance with ISO15189:2003: Medical Laboratories. Particular Requirements for Quality and Competence. [ABSTRACT FROM AUTHOR]
Abstract (Spanish): Certus Laboratorio Clínico, de la ciudad de Tijuana Baja California, México, ha encauzado su evolución, crecimiento y desarrollo sobre la base de modelos y sistemas de calidad total, empezando por la planeación estratégica y el diseño, organización, desarrollo, control y certificación del SGC: Sistema de Gestión de Calidad, bajo la Norma ISO 9001 en el año 2000, el cual se certificó en la versión del sistema ISO 9001:1994 por el organismo internacional certificador BVQi (Bureau Veritas Quality International de México) con el alcance de «Servicios de Laboratorio de Análisis Clínicos de Estudios de Rutina, Especiales y Referencia». En el año 2003, se hizo la transición de la certificación a la versión de la Norma ISO 9001:2000. A partir del año 2006, la alta dirección de Certus tomó la decisión de adoptar el Modelo Nacional para la Calidad Total. A fin de estructurar su cultura y esquemas de trabajo dentro de este modelo, hubo que rediseñar e implantar un enfoque que permitiera direccionar e integrar los esfuerzos de la organización, con el propósito de incrementar la creación de valor para clientes, personal, comunidad y accionistas, además de mejorar su posición competitiva en este sector. La organización ha participado en el Premio Baja California a la Calidad y Competitividad en dos ocasiones, habiendo logrado el Premio 2007 en la Categoría de Servicios. En este trabajo se describe el Sistema de Gestión de la Calidad Total del Laboratorio Certus que conforme al Modelo Nacional para la Calidad Total tiene como principal propósito «impulsar la competitividad de las organizaciones mexicanas de cualquier giro o tamaño, para proyectarlas a ser de clase mundial», destacando los resultados logrados a la fecha y compartiendo algunas de las conclusiones que se han derivado de la experiencia obtenida, desde la forma de implantar un sistema de gestión por calidad total y los obstáculos que se deben enfrentar hasta los beneficios alcanzados. Actualmente, Certus Laboratorio Clínico se está preparando para cumplir la Norma ISO 15189:2003 «Requisitos particulares para la calidad y la competencia de los Laboratorios Clínicos.» [ABSTRACT FROM AUTHOR]
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Database: MedicLatina
Description
Abstract:Certus Laboratories from Tijuana Baja California, Mexico, has driven evolution growth and development based on Total Quality Models and Systems, including strategic planning, design, organization control, and in accordance to ISO 9001:1994 Certification by BVQi: Bureau Veritas Quality International: «Clinical Laboratory Services Routine, Special and Reference Tests». On 2003 the laboratory was recertified on the next version of the standard which corresponds to ISO 9001:2000. On 2006, Certus CEO took the decision to adopt the Mexican Total Quality Management System in order to extend and improve the scope of their Quality System. To focus the scope and the laboratory's culture under the Total Quality Model, new work schemes had to be redesigned and established. The new model had to be capable to redirect the organization's efforts to improve value creation for customers, personnel, community and shareholders, and to improve competitively on health sector. The laboratory has participated on two occasions on the Baja California Quality and Competence Award having reached the goal after achieving the Award of The Year in 2007 on the Category of Services. On this report, Certus Total Quality Management System is presented and discussed exposing some of the conclusions that have been learned, the obstacles that had to be confronted and the benefits that have been obtained. On 2007 Certus Laboratories is preparing accreditation in accordance with ISO15189:2003: Medical Laboratories. Particular Requirements for Quality and Competence. [ABSTRACT FROM AUTHOR]
ISSN:01856014