When customers exhibit verbal aggression, employees pay cognitive costs.
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| Title: | When customers exhibit verbal aggression, employees pay cognitive costs. |
|---|---|
| Authors: | Rafaeli A; Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel., Erez A, Ravid S, Derfler-Rozin R, Treister DE, Scheyer R |
| Source: | The Journal of applied psychology [J Appl Psychol] 2012 Sep; Vol. 97 (5), pp. 931-50. Date of Electronic Publication: 2012 May 14. |
| Publication Type: | Journal Article; Research Support, Non-U.S. Gov't |
| Journal Info: | Publisher: American Psychological Association Country of Publication: United States NLM ID: 0222526 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1939-1854 (Electronic) Linking ISSN: 00219010 NLM ISO Abbreviation: J Appl Psychol Subsets: MEDLINE |
| Database: | MEDLINE Ultimate |
| FullText | Text: Availability: 0 |
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| Header | DbId: mdl DbLabel: MEDLINE Ultimate An: 22582725 AccessLevel: 2 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: When customers exhibit verbal aggression, employees pay cognitive costs. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AU" term="%22Rafaeli+A%22">Rafaeli A</searchLink>; Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel.<br /><searchLink fieldCode="AU" term="%22Erez+A%22">Erez A</searchLink><br /><searchLink fieldCode="AU" term="%22Ravid+S%22">Ravid S</searchLink><br /><searchLink fieldCode="AU" term="%22Derfler-Rozin+R%22">Derfler-Rozin R</searchLink><br /><searchLink fieldCode="AU" term="%22Treister+DE%22">Treister DE</searchLink><br /><searchLink fieldCode="AU" term="%22Scheyer+R%22">Scheyer R</searchLink> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%220222526%22">The Journal of applied psychology</searchLink> [J Appl Psychol] 2012 Sep; Vol. 97 (5), pp. 931-50. <i>Date of Electronic Publication: </i>2012 May 14. – Name: TypePub Label: Publication Type Group: TypPub Data: Journal Article; Research Support, Non-U.S. Gov't – Name: TitleSource Label: Journal Info Group: Src Data: <i>Publisher: </i><searchLink fieldCode="PB" term="%22American+Psychological+Association%22">American Psychological Association </searchLink><i>Country of Publication: </i>United States <i>NLM ID: </i>0222526 <i>Publication Model: </i>Print-Electronic <i>Cited Medium: </i>Internet <i>ISSN: </i>1939-1854 (Electronic) <i>Linking ISSN: </i><searchLink fieldCode="IS" term="%2200219010%22">00219010 </searchLink><i>NLM ISO Abbreviation: </i>J Appl Psychol <i>Subsets: </i>MEDLINE |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=mdl&AN=22582725 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1037/a0028559 Languages: – Code: eng Text: English PhysicalDescription: Pagination: StartPage: 931 Titles: – TitleFull: When customers exhibit verbal aggression, employees pay cognitive costs. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Rafaeli A – PersonEntity: Name: NameFull: Erez A – PersonEntity: Name: NameFull: Ravid S – PersonEntity: Name: NameFull: Derfler-Rozin R – PersonEntity: Name: NameFull: Treister DE – PersonEntity: Name: NameFull: Scheyer R IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: 2012 Sep Type: published Y: 2012 Identifiers: – Type: issn-electronic Value: 1939-1854 Numbering: – Type: volume Value: 97 – Type: issue Value: 5 Titles: – TitleFull: The Journal of applied psychology Type: main |
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