Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study.

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Title: Public demand and optimization of smart government service platform from the perspective of service life cycle based on the Kano model: A Chinese case study.
Authors: Zhu Y; School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China., Peng Y; School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China., Xin L; School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China., Zhang X; China Internet Network Information Center, Beijing, China.
Source: PloS one [PLoS One] 2025 Apr 23; Vol. 20 (4), pp. e0319707. Date of Electronic Publication: 2025 Apr 23 (Print Publication: 2025).
Publication Type: Journal Article
Journal Info: Publisher: Public Library of Science Country of Publication: United States NLM ID: 101285081 Publication Model: eCollection Cited Medium: Internet ISSN: 1932-6203 (Electronic) Linking ISSN: 19326203 NLM ISO Abbreviation: PLoS One Subsets: MEDLINE
Database: MEDLINE Ultimate
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ISSN:1932-6203
DOI:10.1371/journal.pone.0319707