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When Digital Fits and When Human Matters: Attachment, Trust, and User Profiles in Communication Formats in Primary Care from Face-to-Face to AI.

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Title: When Digital Fits and When Human Matters: Attachment, Trust, and User Profiles in Communication Formats in Primary Care from Face-to-Face to AI.
Transliterated Title: Wann digital passt und wann Menschlichkeit zählt: Bindung, Vertrauen und Nutzerprofile in Kommunikationsformaten in der Primärversorgung von Face-to-Face bis KI.
Authors: Mahal J; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Medical Psychology, Center for Psychosocial Medicine, Heidelberg University, Heidelberg, Germany., Mayer CJ; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Laboratory for Clinical Neuropsychology, Institute of Psychology, Heidelberg University, Heidelberg, Germany., Staatz E; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Psychology, Heidelberg University, Heidelberg, Germany., Wang Y; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Psychology, Heidelberg University, Heidelberg, Germany., Ehrenthal J; University of Cologne, Department of Psychology Cologne, Germany., Geisel D; Clinic of Psychosomatic and Psychotherapy, Department of Medical Psychology, Ulm University Hospital, Ulm, Germany., Lerch SP; Institute of Medical Psychology, University Medicine Greifswald, Greifswald, Germany., Walter S; Clinic of Psychosomatic and Psychotherapy, Department of Medical Psychology, Ulm University Hospital, Ulm, Germany., Ditzen B; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Medical Psychology, Center for Psychosocial Medicine, Heidelberg University, Heidelberg, Germany.; Psychological Institute, Dept. of Clinical Biopsychology and Psychotherapy, University of Zurich, Zürich, Switzerland.
Source: Psychotherapie, Psychosomatik, medizinische Psychologie [Psychother Psychosom Med Psychol] 2026 Feb 27. Date of Electronic Publication: 2026 Feb 27.
Publication Type: Journal Article
Journal Info: Publisher: Thieme Country of Publication: Germany NLM ID: 8002823 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1439-1058 (Electronic) Linking ISSN: 09372032 NLM ISO Abbreviation: Psychother Psychosom Med Psychol Subsets: MEDLINE
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  Data: Wann digital passt und wann Menschlichkeit zählt: Bindung, Vertrauen und Nutzerprofile in Kommunikationsformaten in der Primärversorgung von Face-to-Face bis KI.
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  Data: <searchLink fieldCode="AU" term="%22Mahal+J%22">Mahal J</searchLink>; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Medical Psychology, Center for Psychosocial Medicine, Heidelberg University, Heidelberg, Germany.<br /><searchLink fieldCode="AU" term="%22Mayer+CJ%22">Mayer CJ</searchLink>; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Laboratory for Clinical Neuropsychology, Institute of Psychology, Heidelberg University, Heidelberg, Germany.<br /><searchLink fieldCode="AU" term="%22Staatz+E%22">Staatz E</searchLink>; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Psychology, Heidelberg University, Heidelberg, Germany.<br /><searchLink fieldCode="AU" term="%22Wang+Y%22">Wang Y</searchLink>; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Psychology, Heidelberg University, Heidelberg, Germany.<br /><searchLink fieldCode="AU" term="%22Ehrenthal+J%22">Ehrenthal J</searchLink>; University of Cologne, Department of Psychology Cologne, Germany.<br /><searchLink fieldCode="AU" term="%22Geisel+D%22">Geisel D</searchLink>; Clinic of Psychosomatic and Psychotherapy, Department of Medical Psychology, Ulm University Hospital, Ulm, Germany.<br /><searchLink fieldCode="AU" term="%22Lerch+SP%22">Lerch SP</searchLink>; Institute of Medical Psychology, University Medicine Greifswald, Greifswald, Germany.<br /><searchLink fieldCode="AU" term="%22Walter+S%22">Walter S</searchLink>; Clinic of Psychosomatic and Psychotherapy, Department of Medical Psychology, Ulm University Hospital, Ulm, Germany.<br /><searchLink fieldCode="AU" term="%22Ditzen+B%22">Ditzen B</searchLink>; Institute of Medical Psychology, Center for Psychosocial Medicine, University Hospital Heidelberg, Heidelberg, Germany.; Institute of Medical Psychology, Center for Psychosocial Medicine, Heidelberg University, Heidelberg, Germany.; Psychological Institute, Dept. of Clinical Biopsychology and Psychotherapy, University of Zurich, Zürich, Switzerland.
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        Value: 10.1055/a-2791-1642
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              Text: 2026 Feb 27
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