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Co-Design of strategies to enhance access to Virtual Urgent Care models by equity-deserving populations.

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Title: Co-Design of strategies to enhance access to Virtual Urgent Care models by equity-deserving populations.
Authors: Hitzig SL; Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Rehabilitation Sciences Institute, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada., Ahmed YHE; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Alamgir A; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada., Kupka CF; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada., Ledwos C; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada., Sothilingam R; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Alitawi R; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Motsenok M; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Orr J; Faculty of Health, Kinesiology & Health Science, York University, Toronto, Ontario, Canada., Reis L; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Siqueira I; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Sivakumaran S; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Rehabilitation Sciences Institute, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada., Brush T; Department of Equity and Social Accountability, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Devotta K; Women's College Hospital, Toronto, Ontario, Canada., Haseeb MK; Family Navigation Project, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Huynh E; Family Navigation Project, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Jalil E; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada., Khorasheh T; Office of the Patient Experience, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Ky K; Findhelp Information Services, Toronto, Ontario, Canada., McLeod SL; Schwartz/Reisman Emergency Medicine Institute, Sinai Health, Toronto, Ontario, Canada., MacLellan W; CAMH: The Centre for Addiction and Mental Health, Toronto, Ontario, Canada., Mills S; Lyndhurst Centre, Toronto Rehabilitation Institute, University Health Network, Toronto, Ontario, Canada., Pilested K; Alzheimer Society of Toronto, Toronto, Ontario, Canada., Rosenstein D; Michael Garron Hospital, Toronto, Ontario, Canada., Sheppard CL; Wellesley Institute, Toronto, Ontario, Canada., Stothers S; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada., Zhang J; The Hospital for Sick Children, Toronto, Ontario, Canada., Yoon R; Lawrence Bloomberg Faculty of Nursing, University of Toronto, Toronto, Ontario, Canada., Zhang C; Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada., Mehta S; Department of Emergency Medicine, St. Michael's Hospital, Unity Health Toronto, Toronto, Ontario, Canada.; Division of Emergency Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada., Najeeb U; Division of General Internal Medicine, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Department of Medicine, Temerty Faculty of Medicine, University of Toronto, Canada., Hall JN; Division of Emergency Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; Department of Emergency Medicine, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Evaluative Clinical Sciences, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Institute of Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada.
Source: PLOS digital health [PLOS Digit Health] 2026 Apr 17; Vol. 5 (4), pp. e0001368. Date of Electronic Publication: 2026 Apr 17 (Print Publication: 2026).
Publication Type: Journal Article
Journal Info: Publisher: PLOS Country of Publication: United States NLM ID: 9918335064206676 Publication Model: eCollection Cited Medium: Internet ISSN: 2767-3170 (Electronic) Linking ISSN: 27673170 NLM ISO Abbreviation: PLOS Digit Health Subsets: PubMed not MEDLINE
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  Data: <searchLink fieldCode="AU" term="%22Hitzig+SL%22">Hitzig SL</searchLink>; Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Rehabilitation Sciences Institute, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Ahmed+YHE%22">Ahmed YHE</searchLink>; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Alamgir+A%22">Alamgir A</searchLink>; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Kupka+CF%22">Kupka CF</searchLink>; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Ledwos+C%22">Ledwos C</searchLink>; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Sothilingam+R%22">Sothilingam R</searchLink>; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Alitawi+R%22">Alitawi R</searchLink>; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Motsenok+M%22">Motsenok M</searchLink>; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Orr+J%22">Orr J</searchLink>; Faculty of Health, Kinesiology & Health Science, York University, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Reis+L%22">Reis L</searchLink>; St. John's Rehab Research Program, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Siqueira+I%22">Siqueira I</searchLink>; 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Alzheimer Society of Toronto, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Rosenstein+D%22">Rosenstein D</searchLink>; Michael Garron Hospital, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Sheppard+CL%22">Sheppard CL</searchLink>; Wellesley Institute, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Stothers+S%22">Stothers S</searchLink>; Access Alliance Multicultural Health & Community Services, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Zhang+J%22">Zhang J</searchLink>; The Hospital for Sick Children, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Yoon+R%22">Yoon R</searchLink>; Lawrence Bloomberg Faculty of Nursing, University of Toronto, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Zhang+C%22">Zhang C</searchLink>; Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Mehta+S%22">Mehta S</searchLink>; Department of Emergency Medicine, St. Michael's Hospital, Unity Health Toronto, Toronto, Ontario, Canada.; Division of Emergency Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.<br /><searchLink fieldCode="AU" term="%22Najeeb+U%22">Najeeb U</searchLink>; Division of General Internal Medicine, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Department of Medicine, Temerty Faculty of Medicine, University of Toronto, Canada.<br /><searchLink fieldCode="AU" term="%22Hall+JN%22">Hall JN</searchLink>; Division of Emergency Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada.; Department of Emergency Medicine, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Evaluative Clinical Sciences, Sunnybrook Research Institute, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.; Institute of Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada.
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