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Optimizing Enterprise Referral Processing through Automated Fax Triage.

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Title: Optimizing Enterprise Referral Processing through Automated Fax Triage.
Authors: Mui D; Resident, Internal Medicine, Stanford University School of Medicine, Stanford, CA, USA., Tran JLA; Product Manager of Stanford Emerging Applications Lab, Stanford University School of Medicine, Stanford, CA, USA., Onofre S; Assistant Manager, Contact Center, Stanford University School of Medicine, Stanford, CA, USA., Ramirez S; Senior Manager, Patient Access, Stanford University School of Medicine, Stanford, CA, USA., Singh V; Analyst, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA., Lago A; Executive Director, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA., Ng-Thow-Hing J; Student, Research Assistant, Musculoskeletal Biomechanics Lab, Carnegie Mellon University, Pittsburgh, PA, USA., Lavertu A; Head of Engineering, Chief Technology Officer, MyOme, Menlo Park, CA, USA., Kaushal A; Clinical Associate Professor, Stanford University School of Medicine, Stanford, CA, USA., Altman R; Kenneth Fong Professor and Professor of Bioengineering, Genetics, Medicine, and Biomedical Data Science, Stanford University, Stanford, CA, USA., Pallas J; Principal Software Engineer, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA., Boosi S; Senior Software Engineer, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA., Gohil L; Senior Director, Digital Health Strategy, Stanford University School of Medicine, Stanford, CA, USA., Pfeffer MA; Chief Information Officer, Stanford Health Care, Stanford, CA, USA.; Clinical Professor, Department of Medicine, Stanford University School of Medicine, Stanford, CA, USA., Hofmann LV; Professor of Interventional Radiology, Stanford University School of Medicine, Stanford, CA, USA.; Chief of Industry Partnerships, Stanford Health Care, Stanford, CA, USA., Sharp C; Clinical Professor of Medicine, Stanford University School of Medicine, Stanford, CA, USA.; Chief Medical Information Officer, Stanford Health Care, Stanford, CA, USA., Li RC; Clinical Associate Professor of Medicine, Stanford University School of Medicine, Stanford, CA, USA.; Medical Director, Digital Health and Health Care at Home, Stanford Health Care, Stanford, CA, USA.
Source: NEJM catalyst innovations in care delivery [NEJM Catal Innov Care Deliv] 2026 May; Vol. 7 (5), pp. CAT250273. Date of Electronic Publication: 2026 Apr 15.
Publication Type: Journal Article
Journal Info: Publisher: NEJM Group, a division of the Massachusetts Medical Society Country of Publication: United States NLM ID: 101760264 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 2642-0007 (Electronic) Linking ISSN: 26420007 NLM ISO Abbreviation: NEJM Catal Innov Care Deliv Subsets: MEDLINE
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  Data: Optimizing Enterprise Referral Processing through Automated Fax Triage.
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  Data: <searchLink fieldCode="AU" term="%22Mui+D%22">Mui D</searchLink>; Resident, Internal Medicine, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Tran+JLA%22">Tran JLA</searchLink>; Product Manager of Stanford Emerging Applications Lab, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Onofre+S%22">Onofre S</searchLink>; Assistant Manager, Contact Center, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Ramirez+S%22">Ramirez S</searchLink>; Senior Manager, Patient Access, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Singh+V%22">Singh V</searchLink>; Analyst, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Lago+A%22">Lago A</searchLink>; Executive Director, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Ng-Thow-Hing+J%22">Ng-Thow-Hing J</searchLink>; Student, Research Assistant, Musculoskeletal Biomechanics Lab, Carnegie Mellon University, Pittsburgh, PA, USA.<br /><searchLink fieldCode="AU" term="%22Lavertu+A%22">Lavertu A</searchLink>; Head of Engineering, Chief Technology Officer, MyOme, Menlo Park, CA, USA.<br /><searchLink fieldCode="AU" term="%22Kaushal+A%22">Kaushal A</searchLink>; Clinical Associate Professor, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Altman+R%22">Altman R</searchLink>; Kenneth Fong Professor and Professor of Bioengineering, Genetics, Medicine, and Biomedical Data Science, Stanford University, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Pallas+J%22">Pallas J</searchLink>; Principal Software Engineer, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Boosi+S%22">Boosi S</searchLink>; Senior Software Engineer, Technology and Digital Solutions, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Gohil+L%22">Gohil L</searchLink>; Senior Director, Digital Health Strategy, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Pfeffer+MA%22">Pfeffer MA</searchLink>; Chief Information Officer, Stanford Health Care, Stanford, CA, USA.; Clinical Professor, Department of Medicine, Stanford University School of Medicine, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Hofmann+LV%22">Hofmann LV</searchLink>; Professor of Interventional Radiology, Stanford University School of Medicine, Stanford, CA, USA.; Chief of Industry Partnerships, Stanford Health Care, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Sharp+C%22">Sharp C</searchLink>; Clinical Professor of Medicine, Stanford University School of Medicine, Stanford, CA, USA.; Chief Medical Information Officer, Stanford Health Care, Stanford, CA, USA.<br /><searchLink fieldCode="AU" term="%22Li+RC%22">Li RC</searchLink>; Clinical Associate Professor of Medicine, Stanford University School of Medicine, Stanford, CA, USA.; Medical Director, Digital Health and Health Care at Home, Stanford Health Care, Stanford, CA, USA.
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        Value: 10.1056/CAT.25.0273
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              Text: 2026 May
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