Book reviews : Zunin LM, Stanton Zunin H 1993: The art of condolence - what to write, what to say, what to do, at a time of loss. New York: Harper Collins. 257pp. US$19.95 (HB); Canada $26.95 (HB). ISBN 0 0616437 9. - Franklin, Julia (Palliative medicine, 1994)