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Leading Libraries : How to Create a Service Culture

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Title: Leading Libraries : How to Create a Service Culture
Description: Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model byExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Authors: Wyoma vanDuinkerken, Wendi Arant Kasper
Resource Type: eBook.
Subjects: Library personnel management, Public services (Libraries), Leadership, Customer relations, Libraries--Customer services
Categories: LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
Database: eBook Collection (EBSCOhost)
FullText Links:
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Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
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AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1063.91076660156
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  Data: Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model byExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
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RecordInfo BibRecord:
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      – Code: 025.5
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Library personnel management
        Type: general
      – SubjectFull: Public services (Libraries)
        Type: general
      – SubjectFull: Leadership
        Type: general
      – SubjectFull: Customer relations
        Type: general
      – SubjectFull: Libraries--Customer services
        Type: general
    Titles:
      – TitleFull: Leading Libraries : How to Create a Service Culture
        Type: main
  BibRelationships:
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      – PersonEntity:
          Name:
            NameFull: Wyoma vanDuinkerken
      – PersonEntity:
          Name:
            NameFull: Wendi Arant Kasper
      – PersonEntity:
          Name:
            NameFull: Wyoma vanDuinkerken
      – PersonEntity:
          Name:
            NameFull: Wendi Arant Kasper
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2015
            – D: 23
              M: 06
              Type: profile
              Y: 2015
          Identifiers:
            – Type: isbn-print
              Value: 9780838913123
            – Type: isbn-electronic
              Value: 9780838913161
            – Type: isbn-electronic
              Value: 9780838913178
          Titles:
            – TitleFull: Leading Libraries : How to Create a Service Culture
              Type: main
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