APA (7th ed.) Citation

Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing Service Quality: Satisfying the Expectations of Library Customers.

Chicago Style (17th ed.) Citation

Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. 2015.

MLA (9th ed.) Citation

Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. 2015.