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The Quality Infrastructure : Measuring, Analyzing, and Improving Library Services

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Title: The Quality Infrastructure : Measuring, Analyzing, and Improving Library Services
Description: A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Authors: Sarah Anne Murphy
Resource Type: eBook.
Subjects: Research libraries--United States--Evaluation--Case studies, Libraries--Quality control--Case studies, Library administration--United States--Case studies, Library administration--Canada--Case studies, Public services (Libraries)--Evaluation--Case studies, Academic libraries--United States--Evaluation--Case studies
Categories: LANGUAGE ARTS & DISCIPLINES / General, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
Database: eBook Collection (EBSCOhost)
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  Data: A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
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      – Code: 025.587
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Research libraries--United States--Evaluation--Case studies
        Type: general
      – SubjectFull: Libraries--Quality control--Case studies
        Type: general
      – SubjectFull: Library administration--United States--Case studies
        Type: general
      – SubjectFull: Library administration--Canada--Case studies
        Type: general
      – SubjectFull: Public services (Libraries)--Evaluation--Case studies
        Type: general
      – SubjectFull: Academic libraries--United States--Evaluation--Case studies
        Type: general
    Titles:
      – TitleFull: The Quality Infrastructure : Measuring, Analyzing, and Improving Library Services
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          Name:
            NameFull: Sarah Anne Murphy
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2014
            – D: 19
              M: 08
              Type: profile
              Y: 2015
          Identifiers:
            – Type: isbn-print
              Value: 9780838911730
            – Type: isbn-electronic
              Value: 9780838994962
            – Type: isbn-electronic
              Value: 9780838994955
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            – TitleFull: The Quality Infrastructure : Measuring, Analyzing, and Improving Library Services
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