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Stellar Customer Service : Training Library Staff to Exceed Expectations

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Title: Stellar Customer Service : Training Library Staff to Exceed Expectations
Description: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Authors: Mou Chakraborty
Resource Type: eBook.
Subjects: Library employees--In-service training--United States, Public services (Libraries)--United States, Libraries--Customer services--United States
Categories: LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management
Database: eBook Collection (EBSCOhost)
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  – Type: ebook-pdf
  – Type: ebook-epub
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  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 1295380
RelevancyScore: 1070
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1070.4580078125
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  Data: Stellar Customer Service : Training Library Staff to Exceed Expectations
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  Data: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
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RecordInfo BibRecord:
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    Classifications:
      – Code: 020.7155
        Scheme: ddc
        Type: prePub
    Languages:
      – Code: eng
        Text: English
    Subjects:
      – SubjectFull: Library employees--In-service training--United States
        Type: general
      – SubjectFull: Public services (Libraries)--United States
        Type: general
      – SubjectFull: Libraries--Customer services--United States
        Type: general
    Titles:
      – TitleFull: Stellar Customer Service : Training Library Staff to Exceed Expectations
        Type: main
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          Name:
            NameFull: Mou Chakraborty
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            NameFull: Mou Chakraborty
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2016
            – D: 31
              M: 08
              Type: profile
              Y: 2016
          Identifiers:
            – Type: isbn-print
              Value: 9781440840760
            – Type: isbn-electronic
              Value: 9781440840777
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              Value: 9798216149088
          Titles:
            – TitleFull: Stellar Customer Service : Training Library Staff to Exceed Expectations
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