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Pragmatic Application of Service Management : The Five Anchor Approach

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Bibliographic Details
Title:	Pragmatic Application of Service Management : The Five Anchor Approach
Description:	Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC.
Authors:	Suzanne Van Hove, Mark Thomas
Resource Type:	eBook.
Subjects:	Information technology--Management
Categories:	COMPUTERS / General, BUSINESS & ECONOMICS / General
Database:	eBook Collection (EBSCOhost)

Description
Abstract:	Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC.
ISBN:	9781849288750 9781849288767 9781849288774